Chongqing Spa Hotels

"The stay experience was very pleasant. The hotel accommodations were excellent. The suite was a loft-style room, and there was a bathtub where you could take a relaxing bath. The hotel also had a self-service laundry facility with both washing machines and dryers. The subway line 1 is located right downstairs, making travel extremely convenient. The rooms were clean and well-equipped, and the front desk manager Xiao Fei Fei provided excellent service—she was friendly and enthusiastic. Overall, we were quite satisfied with everything, and it was a great stay experience."

"Kempinski has been open for over a decade now. Upon checking in, I noticed that all the furnishings and facilities in the room, while perhaps excellent in their time, are now showing their age. The Sony TV, though a bit small, still has good picture quality. However, many of the room's features suffer from a lack of maintenance. Numerous buttons were slow to respond; for example, with the automatic curtains, I had to press the button many times before it would finally work. The TV remote also required multiple presses to get a reaction. The bedside lamp switch would turn the light on for a moment, then it would immediately flicker off. The mini-bar was extremely basic, offering only Nescafé instant coffee and simple tea bags, with just two bottles of mineral water. What was most bizarre was finding the mini-fridge locked, despite there being a price list for drinks in the mini-bar. After calling housekeeping, the fridge was unlocked when we returned, but it was completely empty. What are we supposed to consume then? What's the point of having a price list? The bed and pillows were both too soft; as soon as you sat on the bed, you would sink into the middle. The overall service awareness at this hotel doesn't live up to a five-star standard. Throughout my stay, aside from a cleaning lady on my floor who proactively greeted me, everyone else provided silent service, never speaking unless explicitly asked. There was supposed to be a complimentary 500ml fresh beer, but the front desk didn't mention it at check-in. When I called from my room to inquire, the person on the phone wasn't sure how to handle it at the front desk and didn't follow up on the issue. Breakfast variety was just average. I had hoped the European bread would be good, but there was only baguette and toast, and other dishes were also quite ordinary. The only thing that left a strong impression was the freshly cooked rice noodles, which had a very well-seasoned broth, and you could add pickled vegetables yourself. There was also no salt or pepper on the dining tables; you had to ask a server for them."

"This is an older hotel with a good location, not far from the city center. Perhaps due to its surroundings, the entrance isn't grand, and there's no water view. Although the decor is a bit dated, the quality is still excellent, making it generally quite upscale. The shower has great water pressure, with both a rainfall and handheld option, which is very relaxing. Breakfast offers a wide variety, and there are many staff members and multiple coffee machines, so you don't have to wait for coffee. Some of the pastries are freshly made. Is it because of the high occupancy rate that the service is just average? No one helped with luggage after getting out of the car, and during check-in, no one proactively asked about membership points or offered the cocktail voucher."

"Facilities: The hotel facilities are a bit old. Hygiene: The hygiene is still very good. Environment: The hotel is very close to Metro Lines 1 and 3, making it convenient for travel. There are also local specialty noodle shops right outside the hotel. Service: Warm, thoughtful, and meticulous."