GGuest UserThe hotel's location is super convenient, right outside Jianye Road Station on Line 2. It's easy to catch a taxi to various attractions, and the Dongdu Passenger Terminal is about a 20-minute walk away. Check-in at the front desk was quick, and they arranged our two rooms next to each other. It's an older hotel, but the facilities are well-maintained, and the cleanliness is top-notch. Ye Meilan, who was in charge of cleaning our room, is a very enthusiastic and meticulous employee. It was my child's birthday during our stay, and she helped us decorate the room, replaced the batteries in the fairy lights, and even placed a small hand towel specifically on the bathroom sink. She also gave us some great recommendations for attractions in Xiamen. The afternoon tea and evening happy hour food at the executive lounge were both fresh and delicious. We had a minor issue on the first day, and Yao Jieyi, a young lady at the executive lounge, was very serious and responsible in communicating with us. The duty manager that day also responded and resolved it quickly. Later, the hotel's General Manager, Mr. Jin, also followed up, showing how much the hotel values even small issues and resolves them quickly and well. The hotel breakfast offers a rich variety, beyond the usual star-rated hotel options, including local Xiamen specialties like 'mianxian hu' (vermicelli paste). The breakfast hostess was also very professional and had an amazing memory; on our second visit, she remembered us and led us to the same table we had sat at the first day, saying it was 'our usual spot.' We received welcome fruit, a mini-bar, and free parking. Laundry sent in the morning was returned to our room by the afternoon, which was a great touch! 👍🏻 In short, all departments at the hotel have very enthusiastic and professional staff. I will definitely choose Pan Pacific Hotel again next time I visit Xiamen.
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