Hotels With spa in Jilin, China

The high temperatures persisted, so we came to Changbai Mountain to escape the heat and stayed at the Yunshuilanting Hotel. Upon check-in, Manager Dong, knowing we were two seniors over 70, provided us with the warmest service imaginable. She patiently explained the surrounding area, important considerations, and evening activities, and even brought us local seasonal blueberries. It felt like home, with the warmth of children around us. Despite it being peak tourist season and the hotel being fully booked, the cleanliness and dining were still top-notch. Of all the places we've stayed in Changbai Mountain over the past few days, this was by far the best experience. Manager Dong is an excellent leader, managing an outstanding service team.

Changbai Mountain High-Speed Rail Station pick-up/drop-off service: Very convenient, saves the hassle of calling a car and waiting. Travel butler service: Butler Da Ling'er provided attentive service and was always responsive. She was thoughtful and considerate; knowing we were immediately heading to Tianchi and our child hadn't eaten yet, she quickly prepared fruits and snacks in a bag for us to eat on the way. Unlimited access to the Lan Jing Julong Hot Springs for 3 adults and 1 child: After a tiring trip around Tianchi in the heavy rain, the hot springs were a therapeutic and relaxing experience for both body and mind. Lan Jing is the closest to the Old Mountain Gate, and the hotel's shuttle bus is the first stop, making everything very convenient. Choose Lan Jing if you're going to Tianchi. Highly recommended.

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Right at check-in, we were given two warm bottles of Changbai Mountain mineral water. The room was standard, and the heating was very strong – we had to sleep with the window open. The hot springs, however, are in a separate building, and you have to walk through the lobby on the ground floor to get to them. The lobby and the breakfast area on the second floor weren't warm enough, making it easy to catch a cold after coming back from the hot springs. The hot springs themselves are communal and only have a few small pools; it's not really worth going unless you just want a quick taste of Changbai Mountain's hot springs.

Changbai Mountain family trip with kids. They were very generous and upgraded us to a suite, but we didn't get the room until 4 PM. The staff were all quite enthusiastic, but the concierge service was disjointed – lots of staff but disorganized, and they almost missed delivering one of our bags if we hadn't reminded them. There are dogs you can arrange to meet, and they are all very cute. They also gave us Wanda benefits, and the mountain coaster was a lot of fun, though we had to wait an hour in line and there were no restrooms at the top. The hotel has two hot spring pools, both very comfortable. The downside was the breakfast, which was really subpar and didn't meet Park Hyatt standards. It was a mix of à la carte and buffet. Two of the stir-fried dishes were the same for both days, and all the noodle dishes were bland. By 9 AM, some items on the à la carte menu were already gone. In summary, it was rather basic and not very tasty. Room amenities were also a downgrade. The slippers were rough and thin-soled, uncomfortable to wear. When I asked, they said these were the only kind they had. During turn-down service, they left a half-empty bottle of water by the bed that we hadn't finished. Very economical of them.

Stayed from September 1st-3rd with friends. Room: We received an upgrade to a mountain view room, and on clear days, you could see Changbai Mountain. The room was comfortable, and upon entering, there was a pleasant, comforting scent. The butler service was excellent. They communicated with us before check-in, arranged pickup, and proactively checked in after we settled to ensure everything was satisfactory and promptly resolve any issues. Their inquiries weren't just procedural; they genuinely solved problems. Breakfast and Dinner: Breakfast offered both Chinese and Western options, easily meeting five-star standards. We left feeling full and satisfied. For dinner, we had the hot pot set for two, which was definitely filling. The restaurant staff were all very warm and friendly. We felt one of the hams in the hot pot set had too much starch and asked to swap it for another dish. Although items in the set couldn't be changed, the manager still offered us a fruit platter as an apology. Environment: The hotel felt very homey and family-friendly. There were small animals for kids to enjoy and a coffee bookstore for business travelers. The attention to detail was impressive. The complimentary bar drink coupon even included a glass of red wine, which my friend said was excellent – an imported Chilean wine. Activities: Although Changbai Mountain canceled the hotel's VIP park access, we could still use the old mountain gate, which was more convenient than the regular tourist entrance. A tip for everyone: pre-booked tickets cannot be used even a second before your scheduled time, so don't arrive too early. We booked a stream trekking activity through the hotel and had a fantastic time, so much so that we missed our return bus. We contacted our butler, and they specially dispatched a private car to pick us up from the scenic area. We had a wonderful time during our two-day stay. All the staff were incredibly friendly. No matter if your request was outside their usual scope of responsibility, they handled it with kindness, actively sought solutions, and did everything they could. My accompanying friend, who has stayed in many high-end hotels both domestically and internationally, was also very impressed. They even said the service was better than some hotels costing ten thousand a day. Upon departure, we were given a small fridge magnet as a souvenir. The service was meticulously attentive. Many thanks again to Butler Xiao Gao and the entire WeChat service team.

I highly recommend the Beidahu Hyakumanseki Hot Spring Hotel; it's the ultimate choice for a ski resort getaway! As a high-end hot spring hotel under Gokurakuyu, Japanese aesthetics are integrated into every detail. The rooms are elegant and spacious, with premium and thoughtful amenities. Opening the window, you're greeted by a stunning, serene, and healing view of the snow-capped mountains. The location is absolutely fantastic, with an exclusive corridor leading directly to the ski equipment hall. No need to carry your gear; you can truly ski-in and ski-out, saving effort and hassle. After skiing, head straight to the Gokurakuyu hot spring, where the aroma of cypress wood fills the air. With both indoor and outdoor pools to choose from, the romantic experience of soaking in the snow is maximized, and all fatigue melts away. The butler service is meticulous, providing thoughtful care from check-in to check-out. The breakfast offers a rich variety of Chinese and Western dishes, ensuring you start your ski day full of energy. The hotel is well-equipped with a supermarket and a Japanese izakaya, fulfilling all your vacation needs in one place. Whether for a business retreat or a ski holiday, it's an impeccable top choice and has already been added to my must-visit list every year!

The room was incredibly spacious and offered great value for money. It was a shame the hot spring was out of order, as we couldn't experience it. The park area was completely dark at night with no lights, making it hard to see anything, which was a bit of a downside. However, the room itself was excellent and very clean. The pool was too shallow for a good swim, and it felt a bit crowded with people taking lessons. On the plus side, the changing room and shower facilities were decent, and there was a nice hot spring pool. Breakfast was a bit disappointing, perhaps due to the off-season, with not many good options. I would still come back if I have the chance, it's worth a try.

Stayed for two nights and the overall experience was consistently good. Upon arrival, knowing we were a family with a child, they upgraded us to a suite with a microwave and washing machine, which was very convenient. Special thanks to Xinxin, who was always enthusiastic in answering our questions, handled things reliably, and provided genuine and natural service without stiff formalities. We felt very much at ease. The hotel's location is excellent, right across from Changchun Film Studio and next to 'This Is Mountain' cultural complex. I'll definitely choose this hotel again next time I'm in town.

I forgot to take pictures of the room but I love how huge it is, perfect for groups and families to stay. The host is also very responsive and helpful. He picked up and dropped me off from and to the Railway station, just tell him what you need and he does his best to comply to the requests. The foods are also very local and tasty. The hotel is just few minutes of walk from Wanda Ski Resort. You can also take a taxi from the hotel to Wanda for more or less than 10rmb. The hotel is just near from several restaurants and stores. I even rented my ski suit from the store just near the hotel for only 80rmb/day with a deposit (refundable) of 300rmb which is way cheaper than renting ski suits from Wanda. The hotel is in Guosongcun and the place is perfect for those who want peace and quiet, away from too much crowd. Overall, my stay was absolutely pleasant and if I come back to Changbaishanxi again, I will definitely book the same hotel 👍👍👍❤️