We have glued to this hotel for the last 2 or 3 years😀, everything is good, nothing to complain about. From arrival to check out, all staffs are well trained and functioning well. In this 2026, we have done 2 trips to Medan and stayed here + got the same room as I requested. We are coming back on 20 May and hopefully will get the same room too😊😊
Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests.
One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke.
Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation.
Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.
Staff are friendly and helpful. Rooms are clean and spacious. Variety of food for brekfast. Location is quite central - Less than 10 mins walk to Delipark Mall and Tjong A Fie Mansion. Theres a bus station nearby too but we use grab most of the time. Pls note that pavements in Indonesia are generally not being maintained - so watch out for holes, metal rods, uneven surface etc. Highly recommended.
We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
Conveniently located from the train station (though we used Grab).
Loved the availability of WatsApp with the hotel, they responded promptly.
Despite 1 set of toiletries for 2 guest, seemed a little silly.
The housekeeper are always very kind to provide more when requested.
Excellent masseuse at the Spa on L2.
Breakfast buffet is sumptuous though the 'top up' is slow after 9am.
Centre point Centre shopping mall is just right behind the hotel.. with variety of f&b, shops & korean supermarket.
I’ve stayed here twice. The rates are cheap, but the rooms are always really clean.
Breakfast options are limited. But it's nicely seasoned.
Strangely, many of the rooms in this hotel have no window.
Could you please use better quality beans for the ground coffee in the morning?
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
No hair dryer and the electricity is not stable. No common area for eating my birthday cake or any special for birthday. Needless to say, the television is full of snow flower. Yet, the location is excellent within 40 mins to the international airport.
Actually, this hotel is still in the same group as Darma Agung but the facilities are different. Until this hotel is exited because of the environment, the hotel area is spacious. If you stay here for 2 days, you'll be satisfied just exploring the hotel and its surroundings. The hotel location has a lake that can be used for bathing because it is not deep. 7 minutes from the hotel, there is a****ta port, there is a swimming pool. The view from the room directly faces the lake, you can see the fish in the lake... So it's fun for children. In front of the traditional PSR hotel, you can explore looking for typical Lake Toba clothes. Km take superior room B facing the lake for only IDR. 359,000 ... Very worth it 👍, for more details, you can check ig @nurainisribina
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12 reviews
8.3/10
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9.6/10
Amazing
We absolutely loved our stay at this hotel. It’s conveniently located near major tourist attractions, which made exploring the city very easy. The rooms are large, spacious, and extremely comfortable. The hotel also has a spa and a well-equipped gym for guests. However, the women’s spa could use some improvements compared to the men’s spa. The staff provided incredible service throughout our stay, and they even offered us a late check-out. Highly recommended!
𝗕𝗥𝗔𝗡𝗗 𝗡𝗘𝗪 𝗛𝗢𝗧𝗘𝗟 World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it. 𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙 (𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡) 𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 — 𝟐𝟎𝟐𝟒 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭 This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award. 𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠 AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN. LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019 LUXURY BUSINESS HOTEL | WLHA 2017 HAPA BEST BOUTIQUE HOTEL 2016一2018
I recently stayed at JW Marriott Hotel Medan and was truly impressed by the experience from start to finish. The service was exceptional—every staff member I encountered was warm, professional, and eager to assist, whether it was at check-in, concierge, or housekeeping. The room was spacious, clean, and elegantly designed, with a fantastic view of the city skyline. The bed was super comfortable, and the bathroom was spotless with high-quality amenities. The Wi-Fi was fast and reliable, which was a huge plus. The facilities were top-notch—I particularly enjoyed the infinity pool on the upper floor, which offers an incredible panoramic view of Medan. The fitness center was well-equipped and clean. Food-wise, I was blown away by the breakfast buffet at Marriott Café. A wide variety of both local and international dishes, all fresh and delicious. Overall, JW Marriott Medan exceeded my expectations. If you're looking for a blend of luxury, comfort, and excellent service, this is the place to be.
First time staying at this hotel. Great counter service, staff was able to converse in English. Room was clean and toiletries were refilled every day. No complaints at all. Super close to the main train station which connects directly to the airport. Breakfast starts at 0630 to 1000. Every day's menu is different. One slight downside is that the dishes are labelled in Bahasa Indonesian, so you might need some help if you really want to know what the dishes are served. At 0700, the buffet starts the live omelette station and noodle station. Housekeeping is done every day. Linens are clean, no smell, towels are also very clean. Good job to the hotel. Would recommend all types of travellers to stay.
AAnonymous UserThe room was very spacious for a family, although it felt a bit old-fashioned. We were very comfortable staying there for almost a week. The three rooms made us feel at home. However, there were no kitchen utensils. Hopefully, this can be improved in the future. We will be back again.
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