Taj Gurugram feels like my second home in India. I stay here for at least 10-15 days every six months and always enjoy the exceptional service and hospitality this hotel provides. They do their utmost to ensure a comfortable and safe stay, which is especially important when traveling solo. Special mention goes to Ritesh from the housekeeping department, who took great care of my room and kept it in excellent condition throughout my stay. I will definitely choose Taj again for my next visit to Gurugram.
Nice hotel that recently changed ownership and it is now a Taj. The renovation is moving forward and the hotel is gaining from that. The location os good of you need to be in Faridabad, but need to know it's far from the airport and from downtown.
Food is ok, while breakfast is not so interesting and can be really messy when the hotel is booked
Exceptional Hospitality & Delicious Cuisine!
From the moment we arrived, the hospitality at this hotel was nothing short of exceptional. The staff went above and beyond to make us feel welcomed and comfortable, always greeting us with warm smiles and genuine care. Every interaction, whether at the reception, housekeeping, or restaurant, reflected a high standard of professionalism and kindness.
The highlight of our stay, without a doubt, was the food. Each meal was a culinary delight – beautifully presented, bursting with flavor, and thoughtfully prepared using the freshest ingredients. Whether it was the lavish breakfast spread, the authentic local dishes, or the indulgent desserts, every bite was memorable.
It’s rare to find a place where both service and food are so perfectly balanced, but this hotel truly excels at both. We left with full hearts and even fuller stomachs. Highly recommended for anyone looking to be pampered with genuine hospitality and top-notch cuisine
Had an amazing experience at Crowne Plaza Gurgaon! The rooms were spacious, well-maintained, and extremely comfortable. We were pleasantly surprised with an upgrade, which added to the overall experience.
The food was absolutely delicious with a great variety, and the service was truly beyond exceptional — the staff went above and beyond to make our stay memorable.
Highly recommended for anyone looking for a luxurious and seamless stay in Gurgaon!
The four-star hotel has a five-star standard. The surroundings of the hotel are very good. The breakfast food is good and the surroundings are quiet. The only bad thing is that the sofa on the first floor of the hotel is a bit smelly and overall affordable.
month ago on Google
I tried the à la carte service and it was genuinely good. Vedant and Sanjay handled my service and they were extremely attentive, quick and polite. Food came fresh, well presented, and they made sure everything was taken care of without me having to ask twice. Good experience overall.
A nice hotel experience. Kind and considerable service, nice environment, clean and tidy, worth to go again. Good choice to stay no matter vacation or business. If next time there, definetly will go
Great
67 reviews
9.1/10
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9,2/10
Great
It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now. First the good things: 1. The newly renovated Paranda serves very good Punjabi food. 2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise! 3. Stunning view from both my rooms. 4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests. 5. It’s a GREAT hotel all in all. BUT 1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.” 2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME. 3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE. 4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”. 5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents. 6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night along to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill. 7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought. Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains. So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
I had an amazing experience at Radisson Hotel Gurugram Udyog Vihar. The staff was welcoming, the room was spotless and comfortable, and the view was stunning. The breakfast buffet was delicious, with plenty of options, and the hotel's amenities, especially the fitness center, was very nice. The location was perfect—close to the ambience mall but still peaceful. Highly recommend for a comfortable and enjoyable stay! I'll definitely be back.
SSHAOPEIThe hotel is quite good, breakfast is very rich, but there are not too many things suitable for Chinese stomach, more Western style, the service staff are very welcoming, overall is good!
Very good and warm hospitality except the room reservation team.. Food was average. Breakfast was good, staff were very welcoming and prompt housekeeping. Special thanks to suhail from check in to checkout and jigyanshu from the Bar he made our trip memorable.
Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent. I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.
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