The entire experience was fantastic! From the hospitality of the service staff to the attention to details, the entire experience was impeccable and really made our stay a memorable one. Will be back again definitely.
Great hotel! Centrally located close to Hirafu with a big Lawson right across from the hotel! Staff all speaks good English. I love the room, decent size and so comfortable! Love the complimentary transit service to and from the train station. Onsen is also amazing!
Facilities: The room is quite spacious for Japan, split over two floors. It's very new, though going downstairs to use the toilet is a bit inconvenient. As a ski hotel, it's already quite good.
Breakfast was packed; if you wanted a window seat, you had to be there right when it opened or just get lucky. Eating breakfast between 8 and 9 AM meant queuing for a table, and even when there were clearly window seats available, they made me sit elsewhere. I saw that they wouldn't let me switch, which was quite frustrating.
The onsen (hot spring) felt a bit dirty; compared to many other Japanese onsens, there were too many floating particles.
A really great hotel. Before arrival, the hotel contacted us through Trip.com's international customer service to confirm our check-in time, transfer requirements, and any dietary restrictions or allergies. All arrangements were made in advance. Check-in was very smooth, and communication in English was flawless. The hotel's decor was wonderfully atmospheric. The private onsen in the room was incredibly convenient and enjoyable, with the option to use the public bath as well.
We had a wonderful stay at this hotel. The location is perfect — just a 2-minute walk to the Hirafu Welcome Centre, making it extremely convenient, especially for catching the direct bus from the airport. The surrounding scenery is beautiful, giving us a peaceful and relaxing atmosphere throughout our stay.
The service was excellent. The staff were attentive, helpful, and made everything very smooth for us. The room was super clean, well-maintained, and came with a washing machine, which was incredibly convenient for our trip.
What impressed us the most was their pick-up and drop-off service to the Hirafu Welcome Centre. It made our arrival and departure completely hassle-free.
Highly recommended for anyone visiting Hirafu!
## The Ritz-Carlton Reserve, Niseko | Summer Solitude, Mountain Breezes & Rejuvenation
My first visit to Niseko instantly charmed me with its summer appeal – uncrowded and picturesque, with refreshing breezes. It's the perfect escape from the summer heat, offering exceptional value for money and making it an ideal choice for a secluded getaway. The hotel boasts a minimalist yet refined decor, perfectly blending the sophistication of a high-end urban hotel with the serene ambiance of the natural mountain surroundings. Attention to detail is impeccable, and the service team is exceptionally thoughtful and meticulous, making guests feel completely at ease.
Regarding dining, breakfast offers a delightful combination of à la carte and buffet options, with an extensive and nutritious selection. For dinner, I'd suggest exploring nearby restaurants for better value and variety. Its location is truly a 'hidden gem' – secluded yet convenient. It's just a few minutes' walk to the ski village's commercial area, which even in summer has a pleasant buzz. For those driving, it offers privacy and convenience. Guests without a car can easily connect via the Hilton hotel next to the ski slope, ensuring clear and efficient transportation.
Niseko, beautiful year-round, truly transforms into a ski paradise in winter. The hotel's exclusive gondola serves as a 'private access lane,' offering genuine ski-in/ski-out convenience. Paired with a master-designed night illumination show, it adds a romantic touch to the snowy evenings. Compared to other popular ski resorts, this area feels more tranquil and private, making it especially ideal for families or discerning travelers seeking a premium experience.
Undoubtedly, the standout features are the exclusive ski-in/ski-out gondola and the resort's appealing atmosphere, perfect for both summer and winter. The off-peak season, priced at nearly half of peak season rates, offers outstanding value. It's highly recommended for guests who value tranquility and appreciate meticulous service – whether it's a summer escape from the heat or a winter ski adventure, guests will find a double delight of comfort and serenity here.
My stay at Jozankei Ivylodge this time was utterly thrilling. The hotel offered top-notch service, including a dedicated 1-on-1 butler who was attentive and thoughtful throughout our entire stay. Waking up to the sound of birdsong in the morning, and opening my eyes to an expanse of lush greenery, was breathtakingly beautiful. The thoughtful little touches were a definite bonus, like the complimentary POLA samples – a wonderful unexpected surprise. Dinner was a traditional Kaiseki meal, a leisurely, drawn-out affair from dusk till dark, with every single course exquisitely prepared. Upon leaving, I had only one thought: see you again!
Everything is good, the food is very exquisite, the sense of ceremony is full, but the food is exquisite, the actual taste and ingredients are ordinary, no merit or fault. The overall experience is affirmed. Before booking, I saw in the comment area that the charge for bringing children is no more than 1,000 yuan per person. When I settled the bill, I was shocked to see the price. One child added almost 4,000 yuan per night. We brought two children and added 8,000 yuan per night, which is equivalent to one night's room rate. I especially want to know if the hotel has always charged this way? We stayed for two nights and added almost 16,000 yuan. The room type we booked on Ctrip did not include dinner. It was simply a big sucker. Just a reference for the Chinese compatriots behind, you don’t have to stay, you can stay. The hotel is OK in all aspects, the public area is pretty, the room is large but lacks design. It’s more homely! But there are few facilities, it’s not suitable for parents and children, and the price discourages parents and children. I stayed in Park Hyatt in Kyoto, Japan, a very good hotel. The children were only charged for breakfast. The cost of the children in the Azuki Seat is too exaggerated. In addition, the Shikotsu Lake next to the hotel is quite beautiful, but the transportation here is really inconvenient. The hotel has a pick-up at Chitose Airport, but it is only at 16:45 in the afternoon, so it is really difficult to connect. We took a taxi because there were few cars at night, and the taxi cost about 500 RMB. A taxi from the hotel to Sapporo JR is about 1000 RMB. Because there is too little information to refer to when booking, I posted the information I originally wanted to know for your reference.
Our reservation for this hotel was done at the last minute. I managed to get the last room available after we missed our flight as a result of a snowstorm. Our travelling companions were less fortunate, and their reservation glitched out, likely due to the increased network traffic. However, thanks to the kind assistance of Yi Lin (who was a terrific polyglot fluent in both English, Japanese, and Chinese!), we were able to get things in order, and we had a very smooth check-in and reception.
The rooms were very comfortable and the amenities provided were more than sufficient. We had a great view of the airport runway too. We were provided with ample drinks and snacks through the minibar, and our hotel meals, surprisingly, ended up being a highlight of our trip.
We were more than satisfied with our rooms and the service provided to us by all the hotel staff. Cleanliness was immaculate, too.
This was the most anticipated part of our entire trip, and it certainly didn't disappoint!
#Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk).
#Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️
The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!
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MM741967****My experience at the Courtyard by Marriott Sapporo exceeded expectations. The hotel boasts an excellent location, within walking distance to Odori Park and Susukino commercial district, making sightseeing and shopping incredibly convenient. The rooms are modernly designed with expansive views, and the bedding comfort is top-notch. The front desk staff are fluent in English and proactively offered maps and transportation advice, providing thoughtful and professional service. The breakfast selection is extensive, featuring both Japanese and Western options. Whether for business or leisure, this hotel is an ideal choice for an efficient and comfortable stay. I'll definitely be back.
Rrosie_qiqiRoom is spacious with a private garden & outdoors onsen.
Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame.
Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.
GGuest UserOur reservation for this hotel was done at the last minute. I managed to get the last room available after we missed our flight as a result of a snowstorm. Our travelling companions were less fortunate, and their reservation glitched out, likely due to the increased network traffic. However, thanks to the kind assistance of Yi Lin (who was a terrific polyglot fluent in both English, Japanese, and Chinese!), we were able to get things in order, and we had a very smooth check-in and reception.
The rooms were very comfortable and the amenities provided were more than sufficient. We had a great view of the airport runway too. We were provided with ample drinks and snacks through the minibar, and our hotel meals, surprisingly, ended up being a highlight of our trip.
We were more than satisfied with our rooms and the service provided to us by all the hotel staff. Cleanliness was immaculate, too.
TTutusThis was the most anticipated part of our entire trip, and it certainly didn't disappoint!
#Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk).
#Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️
The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!
AAnonymous UserThe hotel is located between New Chitose Airport and Sapporo city center. It takes about half an hour to reach Sapporo. If you're looking to shop, staying in Sapporo is more convenient. However, this hotel is a good option if you have an early flight the next day. The room had a very strong disinfectant smell; I suggest the hotel improves its ventilation.
66123****The rooms are spacious with views of either Lake Toya or the ocean. The in-room amenities are excellent, and the toiletries are all from well-known brands. The hotel itself is large with many restaurants. I particularly want to highlight how wonderful the hotel's hot spring is, and also the breakfast, which offers a great variety and high quality of food.
GGuest UserWe had booked total 7 rooms. Beginning from check in we had impressed how nice and friendly the counter lady, full of smile and patience. We come here by driving so not very sure about surroundings and public transportation. The hotel very clean and nice, so suddenly we all dun want go out, we just stay hotel, and feel 1 night not enough, Thank you.
Ttimothychan77Superb onsen hotel with very chill lounge. Food was great and location is good. Ample parking spaces. Room was quite spacious with own private onsen. Public onsen is also very decent. Good place to stay in Jozankei 👍🏻
GGuest UserWonderful friendly and helpful staff. Great service at front desk. Provide free coffee at lobby. Very comfortable beds! Collecting amenities at lobby is abit of hassle. Good view but location is not too near shopping area.
CCoWg0eSm0o1) Japanese room is old but thankfully no funny smoke odour etc. decent sized and good for 2 large luggage - they will come and prepare your futon at around 5-530pm.
2) water park is good for kids, with 2 fun slides and some kiddo water slide. The indoor wave pool is big and there’s float and swimwear rental available too (unlike Rusutsu which doesn’t have such options).
3) Dinner was meh - wide selection but taste was alright. The dining buffet area is quite smoky though from the cooking and is quite a turnoff.
4) arcade at B1 is good for entertainment.
5) onsen is awesome. If timed right, you can watch fireworks from the onsen - it has a large sliding glass panel which is open during non-winter period.
6) daily fireworks - awesome
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