Hotels With spa in Western Province, Sri Lanka

Everything is clean. The view is perfect. The room is quiet. The shower has good water pressure. The wifi is working perfectly. Free shower gel,shampoo, conditioner toothbrush /toothpaste. Very nice infinity pool at the rooftop whit a stunning view. Thr rooftop bar has a stunning view. The spa area has a small sauna for max 2 people (just for man) the ladies have a steambath, a whirlpool whit see view, gym, yoga/ dance room whit mirrors - there was no wardrobe

Amazing hotel. Very good staff and service. They always greet you smiling. They upgraded us to Executive room for a small price. Fahad- thanks for all your help. Breakfast spread is amazing. Everything is worth trying.

Our family of three checked into the hotel during the first week of May 2025. Unfortunately, our overall experience was underwhelming. Room service was disappointing, our order was incorrect, and we chose not to send it back as we assumed it would take a long time to receive the correct one. It also took three separate calls just to receive the room service menu. Additionally, we were charged for ice despite having an active room service food bill, which felt unreasonable. When we inquired about evening entertainment (Friday eve), the front desk assured us a live band would be performing, but this never happened. It appeared the resort seems to operate with minimal staff, which may explain the drop in service quality. On a positive note, we were warmly welcomed by a great host at check-in, and the barman at the pool bar made excellent cocktails and provided friendly service. Hopefully, this could be just a rare slip-up.

Very good hotel, close to everything. Good breakfast - variety of dishes, local and international, but slightly overpriced. Nice pool, didn't check the gym. Bed is comfortable. Room temperature can be regulated. Somewhat slow check in process, but they offer tamarind juice on arrival. Didn't try coconut at the bar, you can buy them outside for 150 LKR ! Uber Eats can be ordered to the hotel in case you want to try other restaurants.

We recently stayed at Galle Face Hotel, Colombo with my family. Overall, the hotel experience was good, especially the location and service. However, the rooms feel overly traditional and colonial, which does not fully meet modern-day requirements. The heavy wooden furniture and old-fashioned, posh décor may appeal to older patrons who appreciate classic heritage styles, but it may not suit travelers looking for a more contemporary stay. The electrical points and facilities are also quite outdated and not convenient for today’s laptop- and gadget-dependent travelers. I would suggest that the hotel consider modernizing some rooms and amenities, while still preserving a few heritage-style rooms for guests who prefer the traditional experiences.

Avoid: Misleading Room Categories & Poor Service I booked two ”Superior King Rooms,” but upon arrival, the hotel claimed this category doesn't exist and forced me into basic ”Deluxe” rooms. They continue to advertise these non-existent categories online. As a family with elderly members and children, we were also assigned rooms at opposite ends of the floor, despite our request for proximity. Management was dismissive and blamed the booking platform rather than taking responsibility for their own inventory. Be aware: What you book is not what you will get. I expected 5-star service but received a downgrade and zero accountability. Save your money and look elsewhere.

The hotel room offers a direct view of the seaside train, and there are convenient amenities within walking distance such as supermarkets and restaurants. It's quite convenient. As soon as you enter downstairs, all the staff are enthusiastic about helping you with your bags and with security checks. I also noticed that flight crews from Emirates or Qatar Airways stay at this hotel. The window seats in the breakfast area have a perfect view of the seaside train passing by, so the location and view are excellent. Thanks to the hotel, we have a wonderful memory of our trip to Sri Lanka.

The room was great, but it's the rainy season now, so it's very humid. Being so close to the sea made it even more so. The service was impeccable, though I was surprised to see people making the staff serve them at the self-service breakfast. It's like they thought spending money made them royalty, so I tipped the staff who served me. Lying on my balcony looking at the sea was such a pleasure. The TV in the room had everything I wanted to watch, which was amazing. With some music on, just watching the sea and zoning out was pure bliss.

Shangri-La's quality truly lives up to its reputation. The location, service, and room amenities are all top-notch. I felt that the staff's professionalism was significantly higher than in other hotels. However, the security checks when entering and exiting the hotel were quite strict, which was a bit inconvenient, likely due to a government building being right next door. The hotel's direct connection to the mall is a fantastic feature; you can walk straight from the lobby into the shopping center, which is great for shopping even on a hot day. The mall also offers a wide variety of restaurants with different cuisines. There's a large city under construction directly across from my room, which will probably take a year or two to complete, and this does impact the quality of the sea view. Still, I caught a beautiful sunset from my room on the day I checked in. Finally, I have to mention Shang Palace – it was quite disappointing. The dishes I ordered were all very average. I had held onto some hope after seeing mixed reviews, but it didn't meet expectations. If you have high standards for Chinese food, I wouldn't recommend trying it. I hope the hotel considers improving the quality of its Chinese cuisine.

Lovely hotel in a great location with exceptionally friendly, well-trained staff. The breakfast buffet had a very wide variety of choice and service was excellent. The rooftop pool and bar was a great place to unwind with very attentive personnel and, on occasion, entertainment. We would definitely stay here again!