Our experience was very pleasant, staff was always very careful and willing to support us in everything necessary, the location although not next to the center is very convenient and around is very quiet
The first floor was a standard cleaning service, although we had to request health care paper on the 4th day, At the beginning of the day when the air conditioning was set on, this had a water leak by enchuring the entrance to the room, which was reported, taking account of the disadvantage.
In the 6th floor room is not cleaning the room above all the bathroom, it is noticed that only beds were held, one of the days stayed in the room arrives the cleaning service and is expected outside the room and in 3 The hotel was very comfortable and the hotel was very comfortable and very comfortable.
I hope that the comment will be taken into account to strengthen the opportunities areas so that the service does not fall to the benefit of the hotel and the customers.
Hello
I really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.
When you stay at Hotel Rio Lagartos in Río Lagartos, you'll be on the boardwalk/promenade, within a 5-minute walk of Municipal Palace and Rio Lagartos Lighthouse. This hotel is 0.2 mi (0.3 km) from Malecón Río Lagartos and 1 mi (1.7 km) from Petén Mac Trail.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
By far the best hotel experience we ever had!
Amazing staff, very nice rooms and amenities, but the best part is that the wild animals living in the hotel area. We loved everything about the hotel and eventhough it is expensive, worth it.
Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out. I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt.
Todo fue increible, si la llegada no fuera un poco complicado el hotel seria un 10/10, por ahora se queda con 9.5, pero la atencion, el hotel y las habitaciones son TOP, relativamente cerca de uxmal por una carretera que parece que no vas a ningun lado
Strategically located next to a typical Mayan community, Hacienda Santa Rosa welcomes guests to share in their culture and traditions. Surrounded by charms such as the Celestún Biosphere Reserve, Calcehtok Caves, and Oxkintok.
In 1998, the Hacienda was restored and transformed into a hotel with the vision of providing a full immersion into the historical and biocultural richness of the Mayan world. After a meticulous restoration process, the original architectural features were preserved; ancient Mayan construction techniques and materials were reclaimed. Adapting spaces for hotel functions, the splendor of the past was preserved, respecting existing proportions.
Upon arrival, you'll notice the celestial blue of the Main House, where the atmosphere of the sisal haciendas has endured. In the Main House, you'll find the exclusive Taller Maya boutique, featuring creations designed especially for our guests, connecting Mayan wisdom with contemporary design and supporting fair trade.
The spa, also located in the Main House, our spa therapists possess ancient Mayan knowledge called "sobada," with the ability to heal through their hands. This unique technique not only offers guests a healing process but also immerses them in a magical experience. Here, the rest of the spirit merges with the millennia-old tradition of the Maya, creating an environment where well-being intertwines with ancestral heritage.
I love this hotel very much , it is quiet , good service , facilities very good and comfortable bed , the only bad thing is the restaurant , both in quality and service .
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7.8/10
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8.6/10
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XXiqueermamaI really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.
GGuest UserSerenity all around, meticulously designed, very quiet and lush greenery. Impeccable service except for maybe the velocity of concierge communication. The privacy and quietness of the Casitas and the quality of their design are matched only by a very limited amount of properties worldwide.
GGuest UserExcellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out. I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt.
GGuest UserBy far the best hotel experience we ever had!
Amazing staff, very nice rooms and amenities, but the best part is that the wild animals living in the hotel area. We loved everything about the hotel and eventhough it is expensive, worth it.
AAnonymous UserThe truth is, it's a very nice place, the cave is fabulous, the water is very good. The hotel is a little less spacious than I thought it would be. The staff is friendly and very attentive to your needs. Regarding the location, it's fine. I have no complaints in general... I only had one problem... one night, upon entering my room, I noticed a very strong smell of urine or cat poop, I don't know. I mentioned it to the front desk, and their response was evasive... the lady argued that what smelled like that was the material the ceilings are made of... that was unbelievable... I didn't like this. In any case, there should have been more complaints, and according to what the front desk told me, there weren't. I complained, we sat down to dinner and when we came back it didn't smell anymore...what they did we don't know 🙂↔️ I think they must have forgotten to pick up the kittens' waste....This was unpleasant... I still liked it except for this...
Aamigo126Breakfast is different tomorrow, very rich. The location is also very good, just five minutes walk to the center of the square. Day trips can be booked directly at the hotel reception.
NNovoaArturoThe first floor was a standard cleaning service, although we had to request health care paper on the 4th day, At the beginning of the day when the air conditioning was set on, this had a water leak by enchuring the entrance to the room, which was reported, taking account of the disadvantage.
In the 6th floor room is not cleaning the room above all the bathroom, it is noticed that only beds were held, one of the days stayed in the room arrives the cleaning service and is expected outside the room and in 3 The hotel was very comfortable and the hotel was very comfortable and very comfortable.
I hope that the comment will be taken into account to strengthen the opportunities areas so that the service does not fall to the benefit of the hotel and the customers.
Hello
DDiana Avila POur experience was very pleasant, staff was always very careful and willing to support us in everything necessary, the location although not next to the center is very convenient and around is very quiet
GGuest UserI love this hotel very much , it is quiet , good service , facilities very good and comfortable bed , the only bad thing is the restaurant , both in quality and service .
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