Ponter Fino hotel is my favorite hotel for staycation. However, during my stay on Jan 1, 2026, they checked me in so late. Later than 430pm. The reason was there were still guests in the suite room assigned to for late checkout which I think was unreasonable. They coudn't even find alternative room for me. Worst case, they promised to deliver my luggages (although they said attendants were busy which I understand) However, it took unresonably long enough knowing there are attendant / staff who seemed to be free and just volunteered to deliver them only when they saw me carrying the trolley. So I refused to let them carry my stuff and pushed them all by myself from the lobby to my room located at 2nd floor so still need to carry all of them upstairs (back and forth). They offered late yes but out of ego, disappointment, and dissatisfaction, I told them don't help me and I'll do ot myself.
Everything is good. One ride from SM Bacoor, tatawid ka lang. Didn't expect that they got their own Netflix account free to be used unlike sa Iba na ikaw ang need mag login. Other things were working fine. It's just the bathroom shower Lang sa room namin, di buo ung water na nalabas. Nasa isang side lang sya. But still working Kaya walang problema samin. Didn't expect din Na malakinang standard room. Babalik kami dito. 💓
It really is sweeter the second time around! I’m back at Sotogrande and once again, they did not disappoint. We had a sudden change of plans and needed a room around 4:00 PM to attend a local event. I was impressed that they could accommodate a same-day booking so smoothly.
Sir Kim handled our check-in and was a lifesaver—he got us processed quickly because we were in a rush, and the security and their good personnel team was very hands-on helping us with our things.
After the event, returning to the hotel at 9:00 PM was the highlight of my day. The room was incredibly comfy. Even though we were too tired for the pool and malapit na ata mag-close that time the hot shower and bathtub were pure luxury.
My companion, who is very familiar with the high-end hotels in BGC, was genuinely impressed that the service and amenities here could easily compete with Manila’s best.
The next day, you cannot miss the breakfast buffet! The quality is top-tier. The chicken sotanghon and beef tapa were delicious, but the adobo was the absolute winner for me. 🤤
Around 11:40 am, we went to the Upper Ground for a check out. What makes this hotel special is the people.
Ms. Cess recognized me immediately even with my mask and cap on! She assisted with our check-out today (and, along with Sir Josh,) was the reason my first stay here was so memorable.
Thank you, Sotogrande, for the ”top class” hospitality. I’m already planning to bring my parents and friends next time to show them why this is the best spot in Batangas!
The rooms are new and clean (we paid 2500 pesos to upgrade to a newly renovated wing), but in the room, there wasn't bathroom mat and sufficient towels (we paid for 3, and were only given 2 sets of everything). Sounds proofing was mediocre. We could hear guests talking loudly outside our room and music from the restaurant (which thankfully stopped at 9.40pm).
I chose this resort for Christmas Eve get together with family. I want us to just have dinner and not think of what to cook. I love the spacious rooms. Even it is just for 2 pax , 1 bed could still be added on the floor. I love the staff, they are all helpful and efficient. The Cmas buffet was also good. Our family loved it. The pools are ok but need to clean it a bit. When was the last time you cleaned it?
Thank you also for opening ur resort to pets. We love our pets and are part of the family. Lots of families will not leave them alone at home specially during outings so I am so glad that u are open to the idea.
I booked 3 rooms and all of the rooms are equally spacious and clean.
Keep it up! Well done. The place is well maintained.
Comfortable bed, hot shower, and a nice buffet. 💯 We had a great two days at this hotel. The food at their Emerald Cafë and Kimsuy Chinese restaurant, was excellent. The employees were really kind and helpful. The drawback is that the hotel is two decades old, and some of its components are degrading. Perhaps renovations will restore the hotel's magnificent facade and make it seem like it used to. Over all we appreciate the staff, and the room rate it was very reasonable for a suite.💖
This was my second time staying in a family room here. This hotel has an unbeatable view that no other five-star hotel, no matter how hard they try, can replicate. I absolutely love this room because it allows me to fully enjoy that incredible scenery. I'll definitely be back.
The only minor downside is that the breakfast selection could be a bit more varied.
Positives: friendly staff (maybe too friendly); quite clean both in and out of the hotel rooms; there were barely any guests there when I checked in, and with a window-less room, it actually made for great sleep hygiene; a positive for those tired travellers that need a good nap.
There's not a lot in Bacoor and the roads leading to Cavite and in the Manila direction have the most appalling traffic that I've experienced; but it is a short ride to the Manila airport (min 20 minutes by cab) , making this a potential airport hotel.
The safety deposit box didn't work at first, but to the staff's credit, they replaced it very quickly. Unfortunately, the hot water just wasn't present during shower time.
Buffet breakfast was okay, but it was a smaller selection than what I've seen at other hotels. As a vegan, I barely managed to find enough options.
Despite some positives, I do think the hotel was overpriced. For instance, I only paid about $20 extra for my stay at the City Garden Grand Hotel, in its prime location in Makati and superior facilities.
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8.6/10
Very Good
We enjoyed everything about the place. The rooms are spacious and ambient, the facilities (Pool, Gym, Jogging Trail around the Lagoon, and, of course, the Beach) were top notch. Kudos to the team who manages and maintains them!
This place is literally a hidden gem. It's a perfect place to get away from the hustle and bustle of the city. This place is a holistic detox sanctuary. The food is healthy and delicious too. It's perfect for a short escape from the city.
GGuest UserComfortable bed, hot shower, and a nice buffet. 💯 We had a great two days at this hotel. The food at their Emerald Cafë and Kimsuy Chinese restaurant, was excellent. The employees were really kind and helpful. The drawback is that the hotel is two decades old, and some of its components are degrading. Perhaps renovations will restore the hotel's magnificent facade and make it seem like it used to. Over all we appreciate the staff, and the room rate it was very reasonable for a suite.💖
Our stay at the hotel was absolutely exceptional Hotel Staff were warm and attentive, and every detail reflected genuine care and luxury. The room was spotless, the amenities top-notch, and the overall experience left us relaxed and delighted. We'll keep coming back!!
I stayed at this hotel with my 2 kids to unwind and keep them entertained, and it was a wonderful experience. The check-in process was smooth and hassle-free. The pool was well maintained and clean, which my kids loved. In-room service was excellent - special shoutout to Kenneth, who was incredibly friendly and went above and beyond to assist us, even helping when the kids wanted ice cream. Breakfast was enjoyable and good, though the waffle was a bit hard. The parking attendant and shuttle driver were both accommodating, making our stay even more convenient. Overall, this is one of the friendliest hotels we've ever visited, and we would definitely recommend it for families. The only downside was that the room was not soundproof, so we could hear some noise from other room.
Highly recommend. This is my second time here. 2023 was my entrance. And 2025 is my exit. Still — excellent service. Friendly staff. Excellent amenities- I got massages this time. It’s perfectly located to head into Lipa City. proper. You definitely get your moneys worth.
GGuest UserI had a wonderful stay at this 4-star hotel. The front desk team was friendly, professional, and very accommodating from the moment I arrived. They made everything easy and comfortable. What impressed me most was how willingly they assisted with a special request. I needed to interview the Food & Beverage Supervisor, and the staff quickly helped arrange it. The interview went smoothly, thanks to their support and coordination. The F&B Supervisor was kind and informative, and the overall experience was better than expected. The staff’s warm attitude and willingness to assist made my stay truly enjoyable. I highly recommend this hotel for both comfort and outstanding service.
Our time at Club Balai Isabel was nothing short of amazing. The serene atmosphere, breathtaking lake views, and well-maintained amenities made it a perfect place to rest and recharge. We felt so welcomed by the accommodating staff, and every detail—from the rooms to the service—made our stay comfortable and enjoyable. It was a great opportunity to pause, reflect, and enjoy meaningful moments together. Truly a memorable experience we’ll cherish and gladly return to.
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