Hotels With Spa in Punjab, Pakistan

Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.

A perfect hotel to stay if you want some peaceful getaways chil friendly and good buffet breakfast lunch and dinner. They have excess to golf ub aswell.

The rooms are nice. Wooden flooring. Housekeeping staff is friendly and took particular of my room as I am very finicky about cleanliness and do no want even a speck of hair around. The understood my needs and cleaned the room thoroughly. Reception staff are ok. Had a few issues in the beginning but then were sorted. Mr.Bilal was helpful and nice from the front office. The restaurant La Messa breakfast needs revamping. Staff are very slow and needed to be reminded about things many times. They need to pay more attention to cleanliness and ensure replenishment of food done. The GRM Mrs Khalida was great. She tries very hard to make things better and takes feedback proactively. She was always on the move and helpful. I would like to thank her. Please also commend the housekeeping staff on the 2nd floor who looked after my room. They were awesome. I forgot their names but they were always on the 2nd floor in the day time. Look forward to my next visit to this hotel in a week's time.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

The hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care. However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use. Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.

Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.

Very good service and hotel. A little outdate decor on 3rd floor but other than that nothing to fault.

Everything was good even reception and night bell boy very nice also security supervisor I forget the name very helpful thank you 😊