Double room for single occupancy; the room is rather substandard and in no way meets the standards of a 4-star hotel. Upon arrival, there was a steadily growing puddle under the sink in the bathroom, extending behind the toilet. The damage must have been known for some time, as the corresponding limescale stains had not been removed. There were water stains all over the bathroom ceiling, a discolored shower curtain, and not a single electrical outlet (even for an electric toothbrush). The room itself is only habitable with the balcony closed, as jackhammers and excavators operate loudly from 8:00 AM to 6:00 PM in the hotel opposite, making noise impossible to ignore even with the door closed. Therefore, balcony use is only possible after 6:00 PM. Moving to another room is not possible, as the hotel is fully booked. For my trip costing €622, I was offered a complimentary dinner (worth €21.50) in the hotel restaurant on the last evening as compensation.
The hotel is in a great location, next to the Atlantic Ocean and the marina. It is within walking distance from Funchal Square, the cable car station and some attractions. There is a Cristiano Ronaldo Museum next to it, the ticket is 5 euros, and you can visit it for free if you stay in the hotel. The hotel we booked is close to the machine room, and we can hear the roar of the machine at night. It is recommended to book a hotel room near the sea.
We booked a triple room 3 beds last min with late bird price. However they gave us double room 2 beds. It's on the 1st floor just next to tennis court which is quite noisy. It's 31 degree F, no air conditioner. Only 1 tiny window can be opened for fresh air but its facing a foot path with many guests access to the indoor pool, gym...etc. Not enough privacy.
Location is ok as many small supermarkets, restaurants and bus stops near by within walking distance. Hotel facilities are good for the price.
We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
The Porto Santo Hotel & Spa is an excellent choice for those who seek rest and quiet. Although it is a modest hotel, it is extremely comfortable and comfortable. I emphasise especially the sympathy and availability of the staff, which makes the experience even more pleasant. And the beach bar? Just spectacular perfect to enjoy sunset with a drink in the hand. I recommend!
Hotel localizado dentro do Centro Comercial Plaza Madeira. Difícil achar pois a entrada é pelo Shopping (?) ou pela garagem privada em baixo do shopping. Pouca informação e difícil de entender como chegar a recepção pela garagem. Até o Waze se embaralhou para achar o hotel. Sobimos 2 ascensores e entramos em porta com campainha, corredor estrito e depois um terraço a descoberto. Daí uma porta de vidro pesada para acessar pelo lounge de eventos. Piso todo de cascalho (pedra) com rolamento difícil das malas com rodas. Apesar da maratona (jogo escape) o hotel é boutique como visual bonito e com uma café da manhã de um 5 estrelas. Se melhorassem a chegada para recepcionar os clientes como é costume nos Hotéis 5 estrela ficaria um Luxo só. o aquecimento da piscina no Terrace seria uma mais valia.
Quartos limpos e minibar ”on demand”. Gostamos até do robô que recolhe os pratos e utensílios do café.
We have been very grateful to the Golden Residence hotel team, from the sparkling bottle to the small gestures like the offer of shops in check out our stay was excellent. The indoor pool and the Turkish bath are a must besides the outdoor pool. The rooms are large, with room and kitchenette missing only TV in the room.
En dehors de la vue, qui est indiquée comme partielle sur l’océan, et en fait il faut se pencher au dessus du balcon au 11ème étage pour entrevoir un peu d’eau, sinon tout est bien. Un supermarché à côté, tout est très propre, et le personnel est gentil.
Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
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8.8/10
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9,0/10
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”Very pleasant stay at this spotless hotel by the seaside, right next to the natural pools. The staff were very attentive, with thoughtful daily gestures (welcome drinks, bottle of sparkling wine, etc.). The view from the rooms matches the photos. The small spa area is well maintained. Breakfast is rich in fresh local products. The restaurant offers dishes that are both generous and refined — a rare combination in the area.”
For a four-star hotel, the pillows is too bad, uncomfortable, maybe because it's the cheapest room? The toilet flushing noise is kinda loud, but it's quiet room after all. No electric kettle in the room, 2 euros for 1L mineral water. Nothing else to complain about. Clean and tidy, staff are friendly and professional, good service.
We loved this hotel, the room was amazing with a gorgeous view, the breakfast was delicious with a wide variety, and the pool area was great. Would definitely recommend!
The hotel is located just outside of old Funchal which was about 10 minutes drive away. There are lots of good restaurants near by and nearest beach is appropriately 7-10minutes walk down from the hotel. Good breakfast options. Nice location for a sunset view from the outdoor pool area.
The rooms were nice and spacious with nice balconies on a great location. The rooms could use a renovation and be better cleaned especially in more hidden places like under the bed. The hairdryer overheated easily. The breakfast is good and varied and the staff is the best part of the hotel, super friendly!
A stunning location and a very comfortable, clean hotel with amazing views from the bedroom and restaurant. Walking opportunities are limited due to the steepness of the terrain but there’s a great path down to Curral do Freitas (45-60 minutes). Service was very good but the vegetarian food was not up to the standards that we expected. Good selection at breakfast but the hot breakfast is not kept warm. Nice jacuzzi and nice, small indoor pool.Certainly worth a visit but could be even better with better food as it’s a long way to the nearest restaurant. €3.35 bus from Funchal (No. 81) but check timetables carefully
A lovely Hotel, with a high level of service and a great restaurant an amenities. The location is only good for those willing to taxi or drive to Funchal- otherwise it is a 30-35minite walk, allow more time for the way back all uphill. The decor of the rooms is dated- very 1990s in style, the carpet is wearing thin in places. The pool side area is nice but could benefit from a modernization to make the decor match the level of service. Can't fault the stay otherwise. Shout out to Sandra, the Maitre 'd, D for her amazing level of service. Obregado!
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