Product Features
• Service Coverage: Round-trip transfers between Kansai Airport and 24 districts in Osaka, providing point-to-point shared rides (not private charters).
• Price advantage: Enjoy taxi-like convenience at public transport prices, with transparent pricing and no hidden fees.
• Exclusive service: Dedicated airport counters at T1/T2, offering multilingual services and scheduled departures to minimize delays.
• Additional benefits: Provides free baggage allowance to meet the basic travel needs of general passengers.
Note: This is a shared ride service, not a private charter service.
II. Security Guarantee System
• Authorized Fleet: Operated by Japan [JTTA]-licensed fleet, ensuring standardized operations and safety.
• Compliant vehicles: Operated with legally licensed green-plate vehicles to ensure a safe and compliant journey.
• Professional drivers: All drivers have over 5 years of driving experience with stable and safe driving styles.
3. Airport drop-off process:
- (1) Airport drop-off instructions
Instant contact: After completing your booking, please add customer support on WhatsApp or other instant messaging apps. Customer support will proactively notify you of the vehicle arrival time and driver details before departure.
On-time waiting: Please arrive at the agreed location ahead of the scheduled pick-up time. The driver will arrive punctually for pickup. Please be mindful of the time - if you don't appear at the agreed time, the driver will leave after waiting for 3 minutes, and no refund will be issued for unused bookings.
Convenient transfer: The vehicle will follow the designated route (shared rides do not allow route customization or guarantee transfer sequence). Upon arrival at the transfer station, collect your luggage and wait for the bus connection.
Reliable direct service: Buses depart every 30 minutes according to the schedule, so you can travel with peace of mind. Upon arrival at your destination, simply collect your baggage to complete the airport transfer service.
4. Fees and Cancellation/Change Policies
• (1) Inclusions & Exclusions
• Both airport pick-up and drop-off services are offered at a fixed, transparent price, allowing you to plan your travel costs in advance.
• (II) Cancellation Policy Free Cancellation:
No fees will be charged for cancellations requested before 00:00 (inclusive) 1 day prior to the date of use.
• Full charge: A full refund will be charged if cancellation is requested after 00:00, 1 day before the usage date.
V. Important Booking Notices
• (1) Service Hours
• Airport pickup: 07:00–00:30
• Airport Drop-off: 04:30–22:00 (Vehicle must be booked at least 5 hours before flight departure)
• (B) Itinerary and Route Travel time:
• Estimated duration is approximately 1.5–2.5 hours, subject to traffic and scheduling conditions.
• Route rules: Operates according to the system schedule, does not provide intermediate stops, modify destinations, or mid-route drop-offs, nor does it guarantee delivery sequence.
• (3) Baggage Regulations Free Baggage Allowance:
• Each passenger per booking can bring 1 free 32-inch checked suitcase (size criteria: excluding wheels and handles, sum of three sides less than 170cm) and 1 free 20-inch carry-on suitcase (size criteria: excluding wheels and handles, sum of three sides less than 115cm). Personal backpacks, shoulder bags, and other small carry-on items must be held by passengers and are not counted in the total baggage allowance.
• Special baggage: A foldable stroller is considered as one piece of 32-inch baggage, and a compact stroller is considered as one piece of 20-inch baggage. Strollers and wheelchairs exceeding 88cm cannot be transported.
• Prohibited items: Items with one side exceeding 90cm (fishing rods, skis, etc.), pets, leak-prone liquids (live seafood, unsealed alcohol), fragile items (LCD screens, musical instruments). Failure to declare and carrying prohibited items may result in order cancellation or refusal of carriage, with all associated losses to be borne by the passenger.
6. Liability and Compensation
• Failure to arrive at the pickup point on time: If you exceed the driver's free waiting period (as specified in your booking details) and still haven't arrived, the driver has the right to cancel the trip and leave. Any resulting missed flight will be the passenger's responsibility.
• Incomplete pre-trip preparations: Such as lost documents, forgotten luggage requiring return trips, or insufficient time allocated for check-in/security checks causing travel delays will be the sole responsibility of the traveler.
• Incorrect key information: Such as wrong flight number, flight time, or pickup location, which may lead to incorrect transfers or itinerary deviations. Any resulting missed flights will be your own responsibility.
7. Liability for Missed Flights
• Late arrival at the pickup point: If you exceed the driver's free waiting time and still haven't arrived, the driver may cancel the trip and leave without liability. Passengers will be responsible for any consequences of missing their flight.
• Inadequate trip preparation: Includes lost documents, luggage issues, and insufficient time allocated for security checks and customs procedures.
• Incorrect key information: Such as wrong flight number or pickup details leading to transfer errors.
• Failure to promptly respond to customer support: If messages are not replied to as required after booking, preventing customer support from confirming travel details, it may result in insufficient time and delay the itinerary.
Please carefully read the e-voucher content after placing your order. If you have any questions, please contact customer support immediately for assistance.
