EMS free shipping: Book before 11:00 Taiwan time from Monday to Friday (working day) for same-day dispatch
For specific methods, please refer to
About reserved seat booking "JR-East train reservation"
JR East Japan's "JR-East train booking" is a service provided for customers.
Customers who purchased an applicable pass (MCO) from overseas retailers can book reserved seats included with various rail passes through "JR-East train booking".
※Note (Not applicable to regional rail passes other than the Japan rail pass, JR East-South Hokkaido rail pass, and JR North Hokkaido rail pass.)
Customers can register as members on the following website to book designated seats.
(Website language: English, Chinese, Korean, Thai, Indonesian, French, German, Spanish)
Please refer to the following for detailed procedures.
Redemption locations are subject to change. Please refer to the official website for details: View purchase and redemption locations for rail passes | JR-EAST (
)Cancellation and change policy
- A 10% cancellation fee will be deducted for unredeemed tickets if cancellation is requested within 12 months after ticket issuance.
- For tickets redeemed in Japan that are within their validity period but unused, refunds can only be processed at designated JR station counters in Japan. Please inquire with station staff for specific counter locations and refund results, which will be subject to on-site processing.
- To cancel, provide complete ticket photos and photos after tearing. The platform will process based on verification results after receiving them.
- Once redeemed and used, it cannot be canceled.
- Lost redemption vouchers will not be reissued. Please keep them properly.












