• After arriving in a covered destination, please enable Data Roaming for the eSIM to access mobile data normally.
[Important: eSIM installation is required before departure for use in Türkiye]
Please download and install your eSIM before departure. Due to local regulations in Türkiye, eSIM installation may not be possible after arrival.
[Important Notes for Renewal Service]
1. Please confirm before purchasing.
• Separate Plans: The renewal order and the original order are treated as two separate plans. Data allowance and validity periods will not be combined.
• Device Restriction: Renewals can only be used on the original bound device. If you plan to change phones, please purchase a new plan instead of a renewal order.
• How to Purchase: Please go to the original order page and tap the [Renewal] button.
• No Reinstallation Required: As long as the original eSIM has not been deleted from your device, the renewed plan will work automatically after activation.
2. Data & Validity Activation Rules
The renewed plan will be added to your existing eSIM (not combined with the original allowance). Activation rules are as follows:
Option 1: Automatic Activation — When Validity Period Ends
If the original plan still has remaining high-speed data but the validity period has expired, the renewal plan will automatically take effect after the original plan ends. No manual action is required.
Option 2: Manual Activation — When High-Speed Data Is Exhausted
If the original plan's high-speed data has been fully used and speed has been reduced, but the validity period has not yet expired, the system cannot automatically activate the renewal plan.
If you would like to start using the renewal plan earlier, please contact customer support to request an early termination of the original plan.
*Important: Early termination of the original plan is irreversible. Refund requests caused by the inability to restore the original plan will not be accepted.
[Disable Domestic SIM Card Roaming]
Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.
[Maintaining Fair Usage Policy]
To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).
