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Reviews/Trip Moments

Reviews: Day excursion to a PRIVATE LUXURY BEACH CLUB with transportation.
Guest User2026-01-10
Cabana was very nice and food was good. Staff very friendly. The beach directly in front of the resort was very nice and taken care of. However, the surrounding beach was not as nice and contained lots of trash.
Reviews: Chacchoben Mayan Ruins Excursion
Guest User2026-01-15
Nice day trip to 3000 year old ruins our guide Octavia was very informative and knowledgeable and very nice. It is a large site well worth exploring
Reviews: Chacchoben & Bacalar Combo Excursion Costa Maya
Guest User2024-07-22
Our ship doctor late so we didn’t get to do our full excursion but the tour guide refunded our money and made sure that we had a great experience overall we did get to do some things, but we didn’t get to do everything but he was very polite and made sure that he showed us as much fun and as much as the island as possible
Reviews: Chacchoben Mayan Ruins from Costa Maya
Guest User2026-01-24
We had an excellent experience with Toucan Tours in Costa Maya. They were extremely easy to find right outside the port, with vans already waiting, and almost everyone spoke English. Our driver, David, was efficient, fast, and got us to our destination safely. The van was clean and well supplied — they even offered cold water. At the ruins, our tour guide Carlos was outstanding. He was incredibly knowledgeable about the history and also very funny, which made the tour engaging and memorable. While we saw other guides giving the same short explanations you can easily find online, Carlos went into real detail and walked us through the entire site with insight and context. Getting a tour from a local made a huge difference and truly elevated the experience. The ruins themselves were easy to walk through — the ground was solid and not slippery, and most of the path was flat. To reach the largest ruin, there are some larger steps, so I recommend wearing hiking shoes. We had some puddles from rain the day before, but that’s expected in a jungle environment. At the entrance to the ruins there are washrooms and souvenir shops. Carlos advised us that better deals could be found at the beach afterward, which turned out to be true. After the ruins, we were taken to Mahahual Beach, which was small, beautiful, and lined with shops and beachfront restaurants. We spent about an hour there, which felt like the perfect amount of time. While we did try some food at the beach, it was very basic and overpriced with disappointing service — but that has nothing to do with the tour itself. One thing to note is that the road leaving the port is in rough condition, but once past that area, the roads are good. Overall, Toucan Tours delivered a smooth, informative, and well-organized excursion. We would absolutely recommend them for anyone visiting Costa Maya.
Reviews: Chacchoben Mayan Ruins with Local Experience Costa Maya Excursion
Guest User2024-05-03
We thoroughly enjoyed this excursion! Juan Corona was our knowledgeable friendly professional and VERY HELPFUL guide! Juan gave us a totally unique Mayan ruins experience with his knowledge of the Mayan culture and ruins.He was so enthusiastic and answered ALL our inquiries. He didn’t skip a beat from the first moment we meet til our driver Tino drove us back to our ship. Tino was also a great teammate! His driving skills were excellent, cautious and timely getting us back in plenty of time for our ship departure from Costa Maya. Tino also gave us a refreshing cup of fresh local fruits to enjoy on our trip back. I HIGHLY RECOMMEND THIS COMPANY and especially Juan Corona, our guide and Tino, our driver! They were beyond GREAT! PS I have an electric wheelchair. Juan and Tino both handled the chair with great care. If you have an ELECTRIC wheelchair call the company for additional information and advise.
Contact Center <br>of the year 2025
Contact Center
of the year 2025