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Trip.comKhlong Thom

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Day tours (365)Wi-Fi (1)SIM card (33)Yachts & sailboats (40)Sports experiences (54)Spa & beauty (4)Riding & driving (7)Local cuisine (5)Diving (13)Costume experiences (2)Surfing (1)Helicopter rides (1)Boat tickets (18)Shuttle bus (2)Travel services (3)

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Reviews/Trip Moments

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Reviews: Krabi Emerald Pool + hot spring waterfall experience tour - includes admission ticket | optional Tiger Cave Temple/ATV
Guest User2026-05-23
Overall, the service was acceptable. The platform created a group chat for Chinese communication. To be honest, the attractions we visited were just average, but that's not the platform's fault. Emerald Lake and the waterfall hot springs were just so-so, not worth the 3-hour round trip. The Ctrip team was great, but the local guide was terrible. First, the pick-up was over 20 minutes late, which was bad enough. Then, they charged us 600 baht for luggage storage before we boarded (just a backpack). We had communicated beforehand that we needed to go to the pier to return to Phuket in the afternoon. They said we'd finish our activities at 12:45 and return at 13:30. Because we had to wait for some other foreigners who were having a great time, our return trip was delayed. We also had to take the foreigners back to their hotels first. Finally, they went to the wrong pier. We tried to communicate with them, but they just kept repeating "I don't know" and ignored us. We almost missed the boat. Luckily, the Ctrip platform contacted the boat operator and waited for us for a while, otherwise, it would have been incredibly embarrassing.
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Reviews: Krabi, Thailand | half-day scuba diving experience | for beginners with no certification | 2 deep dives
Guest User2026-08-03
Because I couldn't find a suitable dive shop right away, I contacted Ctrip to make a reservation. It was excellent. We set off on time the next day. The dive shop was recommended by a friend and was very reliable. The dive island staff were very attentive and considerate, providing one-on-two service, which was safe and reliable.
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Reviews: 4 Islands Full Day Tour From Krabi
Guest User2026-08-16
The hotel pickup was on time, which was reassuring. We waited at the meeting point for a while, and the staff guided us to the boat for each tour. The boat captain was very cheerful and explained everything well, and I was surprised at how skilled he was at driving (and stopping). The second island was so beautiful that I wished we could have stayed longer. On the other hand, at the last island where we had lunch, we could only go as far as the waterline, and anyone who went further was warned by the ranger. The lunch wasn't spicy at all, and it was very easy to eat and delicious! The sea was so beautiful, it was breathtaking.

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