3 Stars Hotels in Lagunes, Côte d'Ivoire

Rude staff, extremely unfriendly and unhelpful, aircon constantly turning off. Food is poorly prepared and unsanitary. I strongly advise booking elsewhere- not to mention expensive!! Felt unwelcome from the time we set foot in the hotel, disrespectful staff who don’t care about service. The manager also couldn’t care less about sorting out our aircon. We were told we had to stay in “executive” rooms for a higher price yet the entire hotel was empty. There was no fridge not even a mirror on the wall. Very disappointed

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

I was fortunate to be here for two nights, yet the payment goes for 3. I left because I found a ticket early than my departed time! Good management and poor Wi-Fi service, overall I have have a very blessed time of my stay!

So, I visited ibis in July for 3 weeks with my husband for a short term getaway and was completely satisfied with the service they offered us. I recommend that everyone wanting to visit Abidjan comes to Ibis!! I was honestly so happy with my stay, the food, the layout of the rooms and the clean bedrooms. Upon arrival, I was very apprehensive as it was my stay in Africa, West Africa and didn’t know what to expect. This one employee in particular called Sabine Yebe made me feel less anxious upon arrival, talked to me throughout the day just to make sure I felt safe and informed me on the history of Ivory Coast, and also tourism favourite places. It’s so nice to have employees like Sabine Yebe to make people feel very safe and cared for. Thank you so much!

Hello I find Trip-coins and easily to have accommodation in the best hotels with the details of the different services of the hautel thank you very much kisses

Rude staff, extremely unfriendly and unhelpful, aircon constantly turning off. Food is poorly prepared and unsanitary. I strongly advise booking elsewhere- not to mention expensive!! Felt unwelcome from the time we set foot in the hotel, disrespectful staff who don’t care about service. The manager also couldn’t care less about sorting out our aircon. We were told we had to stay in “executive” rooms for a higher price yet the entire hotel was empty. There was no fridge not even a mirror on the wall. Very disappointed

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

I was fortunate to be here for two nights, yet the payment goes for 3. I left because I found a ticket early than my departed time! Good management and poor Wi-Fi service, overall I have have a very blessed time of my stay!

So, I visited ibis in July for 3 weeks with my husband for a short term getaway and was completely satisfied with the service they offered us. I recommend that everyone wanting to visit Abidjan comes to Ibis!! I was honestly so happy with my stay, the food, the layout of the rooms and the clean bedrooms. Upon arrival, I was very apprehensive as it was my stay in Africa, West Africa and didn’t know what to expect. This one employee in particular called Sabine Yebe made me feel less anxious upon arrival, talked to me throughout the day just to make sure I felt safe and informed me on the history of Ivory Coast, and also tourism favourite places. It’s so nice to have employees like Sabine Yebe to make people feel very safe and cared for. Thank you so much!

Hello I find Trip-coins and easily to have accommodation in the best hotels with the details of the different services of the hautel thank you very much kisses