The hotel was very comfortable and the breakfast was very comfortable. The hotel is located in the centre of Suances, just about 1 km away, and is located in the centre of Suances.
The hotel is good value for money, the room is spacious and clean. It's a half-hour walk from the city center. We didn't like the customer service; we tried to ask for recommendations, but they couldn't tell us anything. Furthermore, they woke us up at 9:20 a.m. on a long weekend Saturday trying to get in and clean the room.
First thing we arrived into the Bus Station and the Hotel is just across the street.👍 Fabulous.
Reception was wonderful and gave us an upgrade to a King room 👍 Fabulous.
Reception so helpful when we needed to book tickets for a show 👍 Fabulous
Room great, staff & Hotel Fabulous
I find that the room design is a bit outdated. It was spacious and the terrace is a nice touch. The air conditioning wasn't working very well and it was hot in the room. The bathroom is clean and the water is hot and has good pressure.
The breakfast is plentiful but the need to order the hot plates and it takes a while to come. I would suggest making them available on the hot trays. Another thing that was weird was the custom tongs each table had, then we had to use them to get the food. I would much rather have one tong on each tray so everyone uses them, I believe it's much more hygienic and practical.
Very Good
94 reviews
8.8/10
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BRL 583
per night
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8.5/10
Very Good
GGuest UserCompletely recommended hotel, we had double room with outdoor view,very cosy,with modern decoration and the location at two streets of the center,to rise is expensive upwards but on the street there are mechanical stairs that lead you to the street of the The hotel and best the full breakfast with a variety of things. I would certainly stay again and the chic@s of the reception very friendly.
GGuest UserThe appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.
GGuest UserThe hotel is very basic and functional but feels tired overall. The room was clean on the surface, but the floor was dusty; I knelt down to unpack on arrival and my trousers picked up a lot of visible dirt, which suggests the cleaning could be more thorough. The lighting throughout the room is very bright white, which makes it hard to relax in the evenings. There are no softer or warmer lighting options. Amenities are minimal. There was no kettle, cups or basic hospitality tray, which would normally be expected by international travellers. The furniture and fittings feel dated, and while everything worked, the room lacked comfort. The bathroom was clean but very utilitarian, and the overall impression is of an older hotel that hasn’t been fully refreshed. Acceptable for a short stay if you just need a place to sleep, but not somewhere I’d choose for comfort or relaxation.
GGuest UserThis was a wonderful hotel! It was very clean and the location was amazing. It’s literally on the beach and it’s such a clean and popular beach. The restaurant served limited food but what we ordered was delicious. The breakfast was good but the lady that was working at breakfast was very abrupt and made you feel uncomfortable. I would also prefer a kettle in my room but of course I understand it takes you to the restaurant.The shower was strange as it didn’t have a door or curtain and no option of having the shower hooked up so you had to hold it. The weather was on the cool side and didn’t rise above 24 degrees but it was warm at times I’m at night so I would assume it could get uncomfortable in heights of summer.
MMARIO ANDREI find that the room design is a bit outdated. It was spacious and the terrace is a nice touch. The air conditioning wasn't working very well and it was hot in the room. The bathroom is clean and the water is hot and has good pressure.
The breakfast is plentiful but the need to order the hot plates and it takes a while to come. I would suggest making them available on the hot trays. Another thing that was weird was the custom tongs each table had, then we had to use them to get the food. I would much rather have one tong on each tray so everyone uses them, I believe it's much more hygienic and practical.
AAntonyLovely family run hotel situated in the outskirts of Santander , in a rural location with stunning views. Javier the host was warm and welcoming and extremely helpful. The rooms are beautiful , clean and the shower is superb. Breakfast was perfect, with delicious Spanish offerings. We want to come back to stay longer, as so much to do in surrounding areas and this is a great place to stay. The only thing that could be improved would be to provide a fan or air conditioning unit .
LLJanWe were happy with our stay at Hotel Citrea and it was convenient for the town and rail/bus stations. The room was well styled and designed and the shower was excellent. Our twin bedded room had 2’6” beds so these felt a bit small but the bedding was good. We had a kettle, cups & tea tray in the room. 2 chairs and table made it comfortable. Sound proofing wasn’t the best but still good value, The staff gave very good customer service.
AAlordeadPerfect accommodation right in the center of Santander. Very hospitable and friendly staff made us fall in love with the city as soon as we arrived. Hope to stay here again soon 🙌
GGuest UserSomething old, but that is saved by the price.
The rooms are very small, at least two beds.
The restaurant is acceptable at appropriate prices.
GGuest UserTypical Ibis. The internet was fast, and I paid 10 euros for breakfast, which was decent. The location isn't great, but I didn't have much choice. It's just one train stop to the city center, and the train station is right by the hotel. The room was good, and the shower was excellent.
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