3 Stars Hotels in Guerrero, Mexico

The most important thing for me on a holiday is to be on a beach where I can swim in the sea. I don't know how Zihuatanejo is not better known in the world, as in particular Playa La Ropa is one of the most stunning locations I have ever visited. The beach is perfect but it is how it is set in a bay with spectacular scenery all around that really makes it. This hotel is right on the beach, with a nice pool and beachside area and restaurant. One night we even had a huge turtle wander up and make a nest against the wall of the restaurant. For a reasonably-priced hotel, the rooms are spacious, with a large shower, and the beds are prefect for me as they appear to made of solid concrete. Some people have complained about the WiFi. I admit I lost connection occasionally but then it was possible to connect to what I assume it the WiFi for the conference part. In any case, this place is Paradise and it's nice to switch off from the outside world. Staff for the most part were pretty quiet but friendly when you spoke to them. This is very much a place where older Americans, younger couples without kids, and families come, and many of them seem to be regulars. Staff seem to be more friendly with them but that's only to be expected and when I got talking to some regulars, staff were a lot friendlier with me (not that they were unfriendly before). I have seen it said that this part of Zihuatanejo is quiet and that there are not many options for food etc. Firstly, the quiet part is a good thing for a relaxing holiday and there are other restaurants along the beach. Paty's next door is great for breakfast, lunch and dinner, with really friendly staff and all manner of water activities to book. The hotel restaurant however is amazing and the food some of the best I have ever had. One of the beef dishes with fried plantains was especially noteworthy.

La estancia fue buena. La habitación limpia el lugar es bonito con sus jardines hacen la vista agradable. No es una estancia de lujo, pero tiene lo básico para llegar a dormir y bañarse y salir a pasear al pueblo. Puntos que doy por buenos. -Estacionamiento -limpieza de la habitación - vista del jardín - el agua de la regadera sale muy bien fría y caliente. - es un hotel que esta muy cerca del de todo en el centro y se puede caminar muy bien al rededor. Recomendación para a mejorar la experiencia. Más información por parte de el personal. Un día llegamos tarde al hotel y estaba cerrado. Por suerte buscamos una de las puertas que no tenia candado y pudimos entrar. Ya adentro un joven nos vio por el jardín y nos explicó que cierran a cierta hora y si llegas mas tarde debes tocar una campana o un timbre algo así. Pero no se nos fue informado antes. Nunca nos dieron clave del internet wifi… Ten precaución ay pisos con mismo número de habitación, nos confundimos de piso tratando de abrir la habitación que tenía el mismo número. Y descubrimos que estábamos en otro piso con otra habitación con él mismo número. Esto tampoco nos fue informado. Es fácil desorientarte ya que ay muchos pisos y es como tipo laberinto. La alberca no tiene cuidado adecuadamente, se aprecia medio turbia el agua, casi no vimos personas adentro del agua. Pero si tuviese un buen mantenimiento estaría cristalina el agua. Tuvimos una bonita estancia, definitivamente taxco es un lugar recomendable para pasear!! Se come muy bien el los restaurantes de los alrededores.

Really nice spot, but a bit of a mixed bag as others have pointed out. Definitely opt for the European plan and not the all inclusive. If you seek and AI best to go next door Hotel is frequented by 99% locals so basic Spanish is helpful. Positives include the location and the rooms while a bit dated larger and very well maintained. Pricing is also good if you booked the room without a package. Upgrade from mountain view to ocean was 20 usd per night. Well worth it for the views and quiet. You will get loud noise from the pool though and events. Negatives include the lack of shade as the cabanas have replaced the thatch structures. Towel games heighten on weekends with the influx of the locals so we had to get assistance to even get a pair of lawn chairs as the multitude were “reserved” Ice has to be obtained from the bar which isn’t convenient as there are only 3 and they don’t open until 11. One only opens in the afternoon. Buffet was ok but well below selection wise what you would find at a Riu or Bahia for example. Would quickly get tedious. Noise is an issue. The pool music volumes are super high and the whistling from the aquatic leader is super annoying daily. All and all. Worth a visit but maybe not a return visit.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

Good apartment for holiday with baby. Reception staff very helpful and friendly. Because it’s mainly all in and we were on self catering, we found it annoying that the bar/kitchen were not open at reasonable times. The biggest issue is the location. It’s across from stoney beach not good for sunbathing and is a good walk from the end of the pine walk. We felt it was too dangerous to walk with a buggy at night time as no lighting so always factored in the time for the walk to the port and better beach. The bus is right there at the entrance and was very easy to use. Spa was lovely.

Hôtel mal entretenu Petit déjeuner très peu de choix Café pas très bon

The most important thing for me on a holiday is to be on a beach where I can swim in the sea. I don't know how Zihuatanejo is not better known in the world, as in particular Playa La Ropa is one of the most stunning locations I have ever visited. The beach is perfect but it is how it is set in a bay with spectacular scenery all around that really makes it. This hotel is right on the beach, with a nice pool and beachside area and restaurant. One night we even had a huge turtle wander up and make a nest against the wall of the restaurant. For a reasonably-priced hotel, the rooms are spacious, with a large shower, and the beds are prefect for me as they appear to made of solid concrete. Some people have complained about the WiFi. I admit I lost connection occasionally but then it was possible to connect to what I assume it the WiFi for the conference part. In any case, this place is Paradise and it's nice to switch off from the outside world. Staff for the most part were pretty quiet but friendly when you spoke to them. This is very much a place where older Americans, younger couples without kids, and families come, and many of them seem to be regulars. Staff seem to be more friendly with them but that's only to be expected and when I got talking to some regulars, staff were a lot friendlier with me (not that they were unfriendly before). I have seen it said that this part of Zihuatanejo is quiet and that there are not many options for food etc. Firstly, the quiet part is a good thing for a relaxing holiday and there are other restaurants along the beach. Paty's next door is great for breakfast, lunch and dinner, with really friendly staff and all manner of water activities to book. The hotel restaurant however is amazing and the food some of the best I have ever had. One of the beef dishes with fried plantains was especially noteworthy.

Really nice spot, but a bit of a mixed bag as others have pointed out. Definitely opt for the European plan and not the all inclusive. If you seek and AI best to go next door Hotel is frequented by 99% locals so basic Spanish is helpful. Positives include the location and the rooms while a bit dated larger and very well maintained. Pricing is also good if you booked the room without a package. Upgrade from mountain view to ocean was 20 usd per night. Well worth it for the views and quiet. You will get loud noise from the pool though and events. Negatives include the lack of shade as the cabanas have replaced the thatch structures. Towel games heighten on weekends with the influx of the locals so we had to get assistance to even get a pair of lawn chairs as the multitude were “reserved” Ice has to be obtained from the bar which isn’t convenient as there are only 3 and they don’t open until 11. One only opens in the afternoon. Buffet was ok but well below selection wise what you would find at a Riu or Bahia for example. Would quickly get tedious. Noise is an issue. The pool music volumes are super high and the whistling from the aquatic leader is super annoying daily. All and all. Worth a visit but maybe not a return visit.

The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

We had a standard room and it was perfectly good as we wanted to spend time exploring the town and enjoying the beach. The room was ideal in that it was spacious, had its own bathroom and kitchen area. As we ate out all the time the kitchen was only used for breakfast. The bathroom had a powerful shower and loo whilst the wash basin was separate. The bed was very comfortable and there were spare pillows and blankets available. The air conditioning worked well and there was a ceiling fan. We had a short walk to the pool, down to the beach or the restaurant or up the stairs to the road. I would not recommend staying here if you find stairs a problem as there is no elevator. I did feel the reception desk should have had more information about the town but besides that they were very helpful; printing our boarding passes and organising laundry. My one complaint was that quite often the sunbeds were pre booked with a towel and then empty for much of the day. A delightful place to stay if you want a relaxing beach holiday.

The staff was so friendly, especially Johnny, Isaac and Lily. The restaurant and pool service was excellent. We loved the pools and the view from the hotel is breathtaking. When we booked the hotel, we booked breakfast too but unfortunately when we arrived they said the included breakfast is only for the parents. So we were definitely surprised by that. Our only complaint is that we were charged twice for an upgrade to an Oceanview room and they did not refund the double charge and we stopped hearing from them when they said they would look into it.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

Good apartment for holiday with baby. Reception staff very helpful and friendly. Because it’s mainly all in and we were on self catering, we found it annoying that the bar/kitchen were not open at reasonable times. The biggest issue is the location. It’s across from stoney beach not good for sunbathing and is a good walk from the end of the pine walk. We felt it was too dangerous to walk with a buggy at night time as no lighting so always factored in the time for the walk to the port and better beach. The bus is right there at the entrance and was very easy to use. Spa was lovely.

Hôtel mal entretenu Petit déjeuner très peu de choix Café pas très bon

The hotel is located near several restaurants (walking distance), the check in and check out process was OK, I visit it on a high session so there was some queue. The room size is good, the room was very spacious however, the TV was very small with bad signal. Regarding the bathroom, if you use the shower at a peak time you won’t have hot water and the drain was clogged. The hotel has 3 elevators but one of them was not working, so we had to waited 10-15 minutes to take the elevator each time. The hotel has covid-19 protocols in place, but they are not enforced, so if you are strict about it this is not the place (at least not on a high season). Some places were crowded including the elevator and around 20% of the people were not using masks where they should. Service was very good and breakfast was good. Its beach is OK, Acapulco has beaches with softer sand. All in all, visit it on a low season

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

Good apartment for holiday with baby. Reception staff very helpful and friendly. Because it’s mainly all in and we were on self catering, we found it annoying that the bar/kitchen were not open at reasonable times. The biggest issue is the location. It’s across from stoney beach not good for sunbathing and is a good walk from the end of the pine walk. We felt it was too dangerous to walk with a buggy at night time as no lighting so always factored in the time for the walk to the port and better beach. The bus is right there at the entrance and was very easy to use. Spa was lovely.

Hôtel mal entretenu Petit déjeuner très peu de choix Café pas très bon

The hotel is located near several restaurants (walking distance), the check in and check out process was OK, I visit it on a high session so there was some queue. The room size is good, the room was very spacious however, the TV was very small with bad signal. Regarding the bathroom, if you use the shower at a peak time you won’t have hot water and the drain was clogged. The hotel has 3 elevators but one of them was not working, so we had to waited 10-15 minutes to take the elevator each time. The hotel has covid-19 protocols in place, but they are not enforced, so if you are strict about it this is not the place (at least not on a high season). Some places were crowded including the elevator and around 20% of the people were not using masks where they should. Service was very good and breakfast was good. Its beach is OK, Acapulco has beaches with softer sand. All in all, visit it on a low season