3-Star Hotels in Matabeleland North, Zimbabwe

The hotel itself is nice in a convenient location. However they are not very transparent about the cost of airport transfer. Before my stay, I emailed to enquire about airport transfer and was told that the airport shuttle is USD 15 per person, and $30 if it is individual traveller one way. I booked a 2 way transfer as an individual traveller and made payment of USD 60 to the Heritage Expeditions Desk upon arrival at the hotel. On my day of departure, while waiting for the airport transfer to arrive, another guest went up to the desk to ask to take the next airport transfer. The staff charged him USD 20. When my transfer arrived, they asked both of us to proceed to the car. I told the staff that I had paid $30 as an individual and asked they could return me $15 if I was going to be sharing with someone else. The staff then asked the other guest to wait for the next shuttle. To be honest I would have preferred to share and pay less, but of course they want every opportunity to take more money from you.

No food- the only reason I could not rate 5/5 on facilities. The workers are honest. I had forgotten one of my phones after checking out. They contacted me and kept the phone for me for several hours.

A pleasant lodge. Beautiful grounds, a decent pool. The room is large, well-insulated, the bed comfortable, the shower has good water pressure, and everything you need is there. There was no soap or hairdryer in the room, but they provided one immediately upon request. They provide a separate towel for the pool, but you need to ask at reception. On the downside, there was some kind of insect repellent in the closet that stank the entire room. There are no mosquito nets, meaning you can't open the windows at night, making the room stuffy. The air conditioning is quite noisy and doesn't cool very well. The Wi-Fi connection system is a bit odd—they use vouchers that expired half the time, requiring you to go back and get them again. Breakfast is okay, but repetitive. They offer a choice of scrambled eggs with various toppings like sausage, bacon, mushrooms, beans, etc.; you have to order it, and it takes no more than 10 minutes to cook. The location is quite far from everything; we once walked to the waterfall in the morning, which wasn't very convenient. There was no free shuttle to the falls. The hotel's shuttle to the Lookout Café was $10 each way, which is not exactly cheap, and the car was subpar. Room service from restaurants in the evening costs $3 and takes a long time. They didn't exactly deliver what I ordered; apparently they weren't in stock. They didn't ask me about substitutions; they bought what they wanted. They allowed me to check out 1.5 hours late on my last day. There aren't many budget hotels in Victoria Falls. This one turned out to be quite good in terms of price and quality, if you're willing to take transfers and taxis. I couldn't find a taxi near the hotel, so it's best to arrange a taxi in advance.

Outstanding service from all staff members. Went above and beyond to accommodate our needs. Helped organise all our trips out and recommended a reliable taxi driver, who we used for the duration of our stay. Wouldn't hesitate to book again. Chichi. Dig and Mildred are outstanding hosts.

Had a great stay here - very comfortable resort with super friendly staff. I was amazed one day to see elephants across the road feeding on a tree. It was a wonderful surprise Breakfasts are good here too! Highly recommended accommodation.

A good hotel for Africa. Well-kept and large territory. In the reviews they write that it is next to a waterfall. Close, of course, but it is still a long way to go. Those who think that they go out of the gate and immediately there is a waterfall are mistaken. The room is small, there is no TV or refrigerator. Breakfasts are meager. On the plus side - they checked us in earlier than the allotted time. But here the local travel agency helped, since we had bought a day excursion.

Both sides of the road are their homes. Zimbabwe prices are much more expensive than Zambia and Botswana, but there is WiFi in the room, and there is breakfast. You can reserve it late and the service is good! There is no free vehicle, this town, no matter where you go, it is 10 dollars a car, several times more expensive than Shanghai!

Stayed three consecutive nights, very clean and very good service. Around 800 meters there are PickPay and OK local supermarket chains. The hotel's evening package is $ 32. It is convenient to book Rafting, Devil ’s pool, Lion walk

Милый отель, от водопада до отеля минут 40, днем идти полностью безопасно. Вечером могут быть дикие животные, но и в городе тоже могут быть. Очень улыбчивые и хорошие сотрудники, всегда готовы помочь Сильно промокли на водопаде, а сотрудники вы сушили нашу обувь 😍