난난하오We stayed for 5 nights and were very satisfied with the value for money. We experienced the family bath and hot springs, and booked two rooms that included breakfast and dinner. We enjoyed delicious Japanese food every day. The problem arose on the last day during breakfast. About 10 minutes before the 9 AM closing time, my mother, trying to be considerate of the restaurant staff, poured her remaining coffee into a paper cup, intending for our family of four to clear our dishes and leave. At that moment, an old man, leaning with both hands on the kitchen counter, loudly shouted something unintelligible at us. Our entire family was startled, confused, and didn't understand what he was saying. As foreigners who don't speak Japanese, we couldn't comprehend him. After hearing him repeatedly shout loudly, we guessed we should pour the coffee back into the cup and left. Other guests were present, and this experience was the worst, ruining our family's impression of Japan. Shortly after, we tried to ask the old man about it, but he pretended not to understand English and avoided conversation, retreating into the kitchen. If there's a communication barrier, they should use a friendly translation app or clearly guide guests with actions instead of a kitchen staff member standing like a king with arms outstretched, shouting. Also, it was uncomfortable to have restaurant staff constantly watching how many plates people took, probably because individual dishes were served one by one. It's been a while since our trip ended, but that incident still pops into my mind. My family also talks about it. I hope they don't ruin tourists' enjoyable trips with rigid and inappropriate behavior. We felt disrespected as foreigners. I briefly explained this to the front desk using a translator, and a female staff member repeatedly offered polite apologies. Due to our departure schedule, we couldn't speak with the old man again or receive an apology, which is probably why we won't be returning to Japan.
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