The hotel is built in a traditional Alpine style in a valley surrounded by the slopes of the Caucasus Mountains. The Milky Way Cable Car is 450 m from the hotel, while the Northern Lights is 600 m away. Mineralnye Vody Airport is 219 km away, and Cherkessk Railway Station is 129 km away.
Rooms of various categories are available for booking: Superior Standard, Premium Standard, Superior Comfort, Junior Suite Comfort, Deluxe Family, Family Suite, Presidential Suite. All rooms are equipped with ergonomic furniture, a TV with cable channels, air conditioning, a mini-bar, a kettle and a coffee machine, an ironing board and an iron, a private bathroom with a shower or bathtub, a hairdryer, slippers, bathrobes and toiletries. Each room has a balcony with mountain views.
The hotel has a Snow Hearts restaurant, which serves Caucasian and European cuisine. The panoramic hall of the restaurant, decorated in the style of an Alpine chalet, turns into a space for incendiary karaoke parties in the evening. The lobby bar serves warming drinks at any time of the day. Room service is also available.
Guests can relax in the SPA complex, which includes a Jacuzzi, a swimming pool, a sauna complex and spa treatments. Ski enthusiasts can purchase ski passes, use the equipment drying room and rental services. You can park your own car in the parking lot. The reception is open 24 hours a day. Wi-Fi access is available throughout the hotel.
For guests of the 1st building, the SPA is included in the accommodation until 17:00, then for a fee, for guests of the 2nd building, the SPA is included in the accommodation until 23:00. There is walking distance between the buildings, but from 2 buildings to 1 you need to walk along the street to the SPA and restaurant. Please specify which building your room is in by calling the hotel's phone number.
Smoking is prohibited in the hotel rooms.
There are rooms for MGN.
The breakfast format is determined by the hotel's workload: there are options for a continental breakfast (a la carte) or a buffet.