The hotel's location is strategic because it is on the main road of Batu city. This hotel is not new because before the hotel’s name was Alpines, now it's Horison Trunojoyo. The atmosphere in the hotel is clean and quite comfortable, the hotel staff is friendly and very helpful. Even though the rooms are clean, they are not too big. Wifi is decent, there is also a smart TV, although to tune in to Netflix we have to use our own account, it’s not provided by the hotel. In the room there are slippers, clothes hangers, toilet amenities, water heater, mineral water, tea and coffee. But there is no hair dryer, refrigerator and deposit box. Breakfast is delicious, menu choices are also quite varied. The restaurant is on the 3rd floor with beautiful views, surrounded by hills. The hotel also has a swimming pool, children's playground and several meeting rooms. The problem I experienced when staying at this hotel was the problem of cleanliness and room readiness when checking in. I arrived at the hotel at 14.30, it turned out the room was not ready and I was asked to wait a while. Even though check-in should be at 14.00. The welcome drink also ran out, even though it was hotel check-in time. When we got into the room, the pillowcases were all blackish gray and dirty, as was the blanket. Like it hasn't been washed. I complained, and it was immediately responded to and replaced with a clean one by the hotel staff. The towels were also no longer white, dirty gray. What I also regret is that the 2 glasses provided for drinking in the room were not washed thoroughly so they were still dirty. Luckily we brought paper cups that we bought at the store beforehand. My input is that the service and cleanliness of the equipment at this hotel must be improved, because it does not match the price of a 4 star hotel. For me, the hotel price I paid does not match with the facilities provided.
Perfect
1 Reviews