Balok Villas

The first experience before has made me so excited to come here again. Everything remains tidy and clean around the resort. Friendly front desk, employees who helped us well. However, we are quite disappointed due to the condition of the room, which: 1. black moss in the bathroom that is not cleaned perfectly. The type of door is so difficult to get in and out (need to change another type). 2. The bed provided looks lopsided and seems almost broken. Very uncomfortable to sleep. 3. There is no closed path for the villa section provided. It's a bit difficult because it's raining and with small children. Please make sure the quality of the room is taken care of because the atmosphere here is very beautiful and peaceful. This comment is for improvement from a family that loves cleanliness and comfort.

Firstly, I have to say, The Kasturi is probably my favourite place in Pahang. I first came here in 2018 - and it made such an impression that I couldn't wait to come back. Came back as soon as PKP was lifted (review here somewhere) and a tad disappointed. Husband booked a night's stay for our 18th wedding anniversary and I have to admit the service has improved by leaps and bounds. Check in was warm and professional - villa is clean and hubby had made arrangements for flowers and some refreshments in the room which was so appreciated by yours truly. Had same villa as previous stay - toilet is still wonky. Hand bidet in indoor shower compartment is still non functional and the fish keropok was left untouched this time (learnt my lesson from last time - pls get new supplier - I am sure there are many more keropok makers who can make better keropok sira) This time however, husband ordered food to be sent to the room - FYI, room service is limited to the asian food selection (not advisable to preorder western dishes as these will end up cold by the time it gets sent to the room) Loved the caprese salad and the fried rice. The seafood fried in batter was above average. The white rice and chicken was too sweet for our liking. Breakfast was served 'unlimited ala carte style' The variety was ok - choice of nasi lemak, western and chinese congee. Nasi lemak - much much better than the last time I was there - but had an issue with the sambal sotong, which I informed the staff. Saw that they offered 'DANISH' as part of breakfast - but we only received toast and baguettes - so I'm not sure if I was confused about the danish being pastries? Barista also needs to learn to make proper latte art. However, the F&B staff - Deedi was extremely friendly and warm. He looked like he knew what he was doing despite being his 6th day at Kasturi - thought I would make a special mention about him. Would I come back for a fourth time? Some improvements have to be made about the upkeep of the facilities in the room and definitely better improvements with the F&B - but Kasturi's one life-saving feature is definitely its location....

It's my first time at Cherating. A Lovely village full of friendly people. The hotel was better than the booking photos. The location was great for the beach and the local cafes and restaurants. The hotel staff were kind. They also had a SPA, and the service was excellent. The nearest local cafe drinks were divine. I had a good stay overall.

Check-in was smooth. Booked the family room, facing the sea. Had a pleasant stay, room was spacious and clean, bed was comfy, view was amazing. Provided towels, bath foam, shampoo,electric kettle and packed drinks, bottled water. However no mini fridge in the room. Happy that the hotel provided hot/cold water dispenser at the foyer, we just refilled our bottles whenever needed. Staffs attended me with a smile whenever i needed something. Breakfast was decent. Only frustrated with the big piles of stones placed along the beach, block views and can't really enjoy the beach. But when the tide comes in we did made the best of it. Affordable room for family of 5 with nearby eateries and groceries.

Nothing much to say., hope the management will make sure the cleanliness for each room.,my room has so many spiderweb.,during check in around 9.30pm., the staff on duty bring the kids, and the boy who 1st greet me during check in 😅😬

Our extended family - 32 pax in total had our family day at this resort last weekend. We had great time here! This hotel has a number of swimming pools which the kids will surely love. It’s almost like a mini water park. The hotel area are well kept and clean. We had the hotel organised telematch games for our group at a field within the hotel compound. The hotel staffs who organised the games for us were nice, friendly and funny too. It was great fun for us! This hotel is a beachfront hotel but unfortunately, during our stay, the public beach in front of the hotel was quite dirty. Probably because of the high tides and rains. Since we are still under movement controls because of the Covid19, there’re SOPs which we have to follow but not a problem at all for us. For meals, the hotel organised banquet style serving in a private room for us. That was really nice and made a lot of difference for us. We had BBQ dinner and we were able to have our own talent show since the room is only for our group. The food served buffet style for us and it was delicious! The hotel is an old hotel but i believe it was recently refurbished. The room are spacious and very clean. But the toilet is quite basic. At the moment, the hotel is offering very, very good rates. I highly recommend this hotel for large group who would want to have team activities. Many activities can be organised here.

It was a very relaxing holiday for my family despite us travelling in a big crowd of 3 families. Stayed in one of the chalets. PROS: 1) enjoyed what nature could offer. The plants, tress, beach was such a relaxing, de-stressing sight. 2) service - very good i would say. They would respond immediately on the request of food or beverages. Upon checking in the chalet, was given glasses of welcoming drink. 3) chalet - love the concept of ”kampung” chalet. The whole structure is made of wood, which i felt was quite sturdy and didnt make much of funny noises when walked upon in the living room and hall. 4) swimming pool - as we had stayed in the chalet, there is a private pool next to to it. Water was prescient, with minimal to no insects seen. The common swimming pools on the other hand, they were fabulous. There is the kid's pool and the adult pool, which was kept very clean and my kids enjoyed tremendously playing in it. Cons: 1) being next to nature, you cannot avoid the annoying mosquitoes feeding on you. - best to have apply some mosquito repellent patch especially during the evenings. 2) food at the cafeteria however was quite a big let down in my honest opinion. Food options are not quite to my expectation. The plates and cutleries were dirty with visible stains. 3) the wooden stairs leading up to the chalet needs a major upgrade. It looks like it will give way anytime soon. We were really concerned as in our crowd, my aunty was walking with a walking stick. 4) not many options of food stalls except for a few local Malay restaurants down the road. 5) there are two rooms in a chalet. Unfortunately these rooms are separated and one needs to pass through a door to exit and another door to enter the room. Family with young children would not benefit staying in such design. Overall, i would give this place a 7/10.

I went to Clubmed in Aibion ​​in Maoqiu many years ago, and I have always wanted to go to other places, but I never had the chance. This time, I drove to another place on my own during the holiday! Service: Clubmed What I have always remembered most is the service. The enthusiasm and smiles of the GOs are really deep in my heart, but I was still very disappointed this time, mainly two things: 1. At the beginning, the GO did greet us at the door, but because we drove ourselves, we found that the gas was not enough when we arrived at the resort and wanted to refuel. When we came back from refueling, the introduction was over. We were asked to sit and wait for a while and someone would take us to the room and introduce the resort facilities. Because we did the same thing when we were in Maoqiu before, we waited and waited until a GO came and told us that the room card was a bracelet. After helping us put it on, we asked us to scan a QR code and said that the facilities and activities were inside. The room is in building x, just go straight. As a result, we were not familiar with it and could only ask all the way (the security guards inside were very good and enthusiastic!! I have to praise them here), and then all the facilities and activities tonight became self-service. . . . 2. Because we checked out at 10 o'clock, we didn't want to go back to get our luggage, so we wanted to leave our luggage in the lobby before we had dinner. As a result, he kept asking us to pay MYR6 (this is understandable), and then he confirmed various details. We two mothers waited there for half an hour with empty stomachs (there were only two of us in the lobby at that time, and we told him that we didn't have breakfast and were very hungry). In fact, we just wanted to leave it for breakfast. Finally, we learned that we didn't need to take our luggage by ourselves, and they would help us move it. But because we went to refuel, no one took us to the room later, so we didn't know! This is really disappointing. But the GOs' activities at night are still good, especially the pool show and white dress dance on the first night. The children had a lot of fun! Facilities: The facilities are still very complete. Although they are a bit old, they are well maintained. Hygiene: To be honest, for a person with obsessive-compulsive disorder, I have no hope for the hygiene of hotels in Malaysia. This hotel can only be said to be okay. 1. There are actually stains on the sheets (I don't understand why the hotels here don't throw away such stained sheets)! People with obsessive-compulsive disorder bring their own travel sheets like me! 2. The room smells musty (no way, the humidity is high at the seaside) But the bugs are not bad. I was afraid of a few bugs when they brought water in on the first night, but they were gone the next day! Environment: It is really primitive. You can see monkeys, geckos and other animals on the road! Don't feed the monkeys casually, and don't hold food in your hands for fear that they will snatch things! This trip was generally okay except for the little unpleasantness during check-in and check-out. The children said they would come to Club Med again next time. See you in Bali next time😂

apartment with one room, even so it is very spacious. but room look little abandon and dusty. nothing special other than strategic location. guard very friendly, and check in and out very fast. others side, room very near to beach, only 100m walking already reach the beach. beach have clean water, the sand very clean. so very worth it to stay here.