Villas in Sabah, Malaysia

"This resort is truly beautiful — scenic, clean and affordable. The surroundings are stunning and the rooms are well-maintained. However, there were several service issues that affected our overall experience. 1. Boat pick up was said to be 1.30pm. We were made to wait on the boat for almost 30 minutes because the resort manager had gone to town to buy supplies. The transfer only proceeded after I complained to the service manager. Shouldn’t the boat came earlier if u need to buy supplies?? 2. Upon arrival at the resort, we had to wait again for check-in, even though ours was the only boat arriving and there were only four rooms to be checked in. 3. Dinner was scheduled from 7-8 PM. When we arrived at the café at around 7:30 PM, only rice and chicken were left. The vegetables and prawns had already run out. When I requested a fried egg as a replacement, I was offered clams instead. It should’t be an excuse if other customers took too much food or we came late. 7.30pm is not late. You shd manage the food serving, it was not ur 1st week of business. 4. Breakfast was scheduled from 7-8AM. We arrived at 7:20 AM, but breakfast was not ready yet. Once the food was served, guests had to queue (this is fine) but by the time it was our turn, the eggs and chicken were already finished. I had to personally knock the kitchen to inform before the food was replenished. 5. Trip.com stated that check-out time was 11:00 AM, but the front desk informed us that check-out was at 10:00 AM. Only after I pointed out the booking details was I allowed to check out at 11:00 AM. Belief they wants more ample time to tidy up the rooms at the cost of the customers. Other area that improve:- 1. When I contacted the receptionist via WhatsApp regarding a booking modification, the responses were not particularly friendly or accommodating. A more customer-oriented approach would greatly improve the guest experience. 2. The receptionist’s appearance and presentation did not seem professional. Throughout my stay, she was dressed very casually, resembling sleepwear, and I initially assumed she was part of the housekeeping team rather than the front desk staff. Overall, the resort has great potential due to its beautiful setting, cleanliness, and affordability. With improvements in service standards, communication, and guest management, it could provide a much better experience for visitors."

"Good parts: The host responded very promptly, the restaurant was good value for money, and the hotel would deliver when Grab refused to take us due to remoteness. Unpleasant parts: 1. The host who speaks Chinese can only be contacted online, and offline communication is difficult. I paid extra to book a French window, and the host was very considerate and said that I could check in early, but when I arrived, I found that the room type had been changed. I insisted on staying in the original room and waited outside the door for two hours. I repeatedly confirmed the drop-off point with the driver, but he still got off at the wrong place. My boyfriend almost missed the island hopping tour because of heat stroke after running wildly under the scorching sun. 2. The restaurant next door is good, but when checking out, I found that the price of each dish did not match the menu sent an hour ago, and I was charged 100 more horse, which was removed after communication. 3. After checking out, I troubled the hotel to find sunglasses and book a car, which was indeed an extra thing. The hotel's attitude was already impatient."