Top Apartments in Southbank

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

Everything about this place says Motel, not 5 Star Hotel. Lack of housekeeping - our room was cleaned twice in 7 days and not well. We eventually got fed up and asked for clean towels. When we were at reception checking in, there were other guests complaining about their dirty rooms. Fifth restaurant - the breakfast buffet was terrible. There was no omelette bar or even a basic pancake machine. No option for included barista-made coffees either, which is a minimum at any “5 star” hotel. Strato restaurant - we booked this for a special occasion. There was zero recognition of this. They put us at a table beside the kitchen door and in a corner with no views despite a good corner table being empty the entire time we were there. We waited 30 mins each for 2 courses and we’re still eating 30 mins after the 2 hour allocation. The ambience was constantly disturbed by the kitchen yelling “service please!” Only upside was the extra bread and free mocktail they offered us, I assume due to the slow service. Slow lifts - we had to allocate an extra 15 mins to our departure whenever leaving the room. Poor service - as per already stated, the service was very poor if you compare it to any other 5 star hotel. It was average if you think you’re at a motel. Additionally, because they were training staff, service at the lobby bar was ridiculously slow. We waited 15 mins for them to serve 2 wines. Reception also ran out of vouchers (part of our package) and told us to come back later and say “we forgot to pick up some of our vouchers” rather than acknowledging their error. Location - we knew this going in but it is a long walk into the CBD and you need a Myki card because the nearest tram stop is outside the free zone. In summary: Avoid this place if you are looking for luxury. We booked this for a special occasion and were sorely disappointed. The only good thing is the views from some parts of the restaurants.

We chose QWS because it is superbly located for the city and cultural quarter but without any road noise. Not cheap, but worth every penny. Really friendly staff who give you their time, nothing too much trouble and a very good breakfast choice. We stayed for 6 nights and loved every minute of our stay. Being an apartment type hotel with residents meant that we were treated as guests not simply people passing through. We had a late flight back to London and Stephen kindly arranged for us to freshen up in a room before departing for the airport. To top it all we were upgraded to a lovely suite on the 8th floor without even asking. What a welcome. If only all accommodation providers could match the customer service we received holidays would always be great. Well done team QWS !!

The hotel is close to the Southbank shopping area and has great views. The hotel is on a very busy intersection and we had a lot of difficulty parking out the front. The hotel entrance is confusing and not obvious. The reception and restaurant area is all black and very dark, which may be fashionable but its not practical. The 2 bedroom apartment was surprising small and the bathroom and shower were too tight for tall people. The closed balcony was safe and allowed for a little fresh air. The air conditioner in our room did not work and it was to hot to sleep. The lighting was also a strange set up, you could not turn on the bathroom lights without turning on all the lounge lights. We had dinner and breakfast at the venue and dinner was very good. The cold breakfast selections were average and only melon was available for fresh fruit. The orange juice was terrible. All the staff were very friendly and helpful.

Although it was originally designed for a hotel near the concert venue, it was unexpectedly found to be very close to the CBD. The hotel is a tram stop for five minutes, very convenient, and there are also 711 convenience stores nearby. It may be because of the nearby decoration + I was the road idiot at the beginning to find the wrong, but after finding the right place, I found the lobby feels good! The staff is very nice, the room is comfortable and beautiful, the facilities are complete and the heating is adequate. Slippers and toothbrushes need to be brought. Towels and beds are changed every day. Breakfast needs to be added, and you will be asked if you need a parking space. It is also very good to mention the safety of the hotel. The elevator needs to be swiped to pick up the floor keys. With a photo of my sister and my geese. I will choose here later.

Location, cleanliness, and facilities in this hotel were very good, though the staff weren't very friendly they helped me whenever I had a concern or a request making things lot easy. Yes Optus couldn't get any network on my iphone, I couldn't use any mobile data or do hot spot. There were only two lifts, and long wait for lift is a disappointment particularly on busy days, and the lifts were also very cramped when there were more traffic. There isn't a computer desk or a computer chair, so if you travel for business it hurts your back.The dining chairs were also pretty ordinary for the Oaks brand. Location is the best for public transport or simply roaming around the Yarra river and southbank, flinders street is a short walk from the apartment. The apartment in general was very clean, and the amenities were also very good, bed and bathroom were neat too.

Hotel location is very good. It takes only 5 minutes to walk to Eureka Building to the State Art Museum and Royal Botanic Gardens. It is no more than 10 minutes. We chose to go to Eureka Building as a convenient hotel. The only flaw in the evening experience is that the price is slightly higher but still acceptable.

Although the location is not in the city, it is very close to the city. Not far from the Royal Botanic Gardens, the hotel is clean and the service is very good.

everything about Saint Domain Coventry Street is just Beautiful, the staff are amazingly Respectful the location is Location is just amazingly convenient, the rooms are just blissfully zen!! Everything about this place is just perfect even the rate are jaw drooping fantastically affordable well done guys!! Star Ratings ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Definitely a 10 / 5 StarRatings -Shaz.xo ..804

Central to most areas in Melbourne we wanted to visit Great rooms beds and srrvice from all concerned. Next vist to Melboune will stay at Quest Southbank again. Easy check in and check out. Great beds quiet enviroment a great holiday all round