Apartments in Dorado

My husband I stayed at Dorado Beach for the first time and lets just say we will be back. We live in Texas and have told each other that we wanted to find a resort that is direct flight from Texas, amazing food, great service and wonderful rooms and let's just say ”WE FOUND IT”!!! From the beginning to the end of our trip we had the absolute best time. The check in process was very smooth and the staff was very friendly upon arrival. The entrance walking up to check in desk is gorgeous with all the water features!! Matthew at check in was so friendly and gave us some great recommendations as we were first timers!!! Restaurants: We ate at Coa our first night and had a great start to our trip. Our server nicknamed Kiki was so great. The service was a bit long( 2hours ) but the staff was attentive and even gave us a round of drinks due to the wait. I highly recommend the Dover Sole fish and the pheasant. Our second night we went to Flor De Sol and had another great server Rosi and it her attitude matched the amazing Fishermans Risotto and Branzino!!! Beach: We had beach chairs set up everyday for us outside our room and Mike was so great and friendly. He checked on us routinely and I even left a cover up out one day and he made sure to get it back to me the next day. Pool: We spent first day at the adult pool and beach spot and had wonderful service from Jessica and Naomi. They were so sweet and friendly!! Our butlers Chen, Angel and Trent were so attentive and all I had to do if I needed anything was text them on Whatsup and they would respond and make sure we were always taken care of. We changed our excursion and Chen was right on top of it. Trent gave us some great historical information about the property and the geography of the area. Spa: My husband and I had a couples massage and I would the spa is very gorgeous but the cost is a bit pricey.

The hotel room and house keeping great. The restaurant food was good. Free breakfast could be way better. Hotel site is misleading and list the beach as an amenity. The beach is private and was dirty. If you walk around the hotel there is a clean private beach near the condominium. They rent floats near the pool and Canoes which was nice but should be free. They have projector screens which they don’t use for kids at all. I asked several times and only got “we don’t use them anymore” They should strive to be more kid friendly. Also the restaurant by the pool gets packed with pigeons when your eating. Pack food to go! Mgmt helped by removing a few resort fees which was nice but let’s be honest the damage is done. This was a once in a lifetime trip for me. I have cancer and this trip was costly. I stood 8 days!

I stayed at this hotel with a friend in April. When we arrived I was told they do not need to hold a credit card because I am a member. We got to our room and it had an extreme smell of mold and was damp. We requested to move because it seemed unhealthy to sleep there. They moved us to another room, which still had a slight odor but was much better. A few days later I was called down to office to provide my credit card. I was confused and mentioned the conversation from check in. They said it is a formality and was an error from check in. Then we were told that when the cleaners came to the room they saw that the bathroom mirror was broken. We told them there were many things wrong with the room but we didn't want to complain again after already requesting to change rooms and these were mostly minor issues. They asked us to write everything wrong with the room onto a sheet and said they would not be charging the credit card. We gave them the list of problems in the room. Six weeks later I had a charge on my credit card for the mirror. I've contacted them several times and the manager will not call me back but I'm told they investigated the situation and determined that we broke the mirror. The situation feels deceptive and the hotel was very broken down with many needs including the broken mirror. I would not recommend staying there.