Apartments in Merseyside, United Kingdom

Spent 2 nights at this hotel and thoroughly enjoyed our stay. Locatated at the Albert Dock meant that you were pretty close to a lot of the attractions like the Beatles Story Museum. But coming from the railway station would take about 20+ mins by walk. The walking distance would not be ideal if you had large luggages. Even if you took the bus, it would only get you to the Liverpool One shopping mall, with another 7-8 minute walk to the hotel. The rooms were spacious and the kitchen was suited to our needs. They also had their in-house washers and dryers (without needing to cost extra) so that was very much appreciated. Would consider coming here again our next visit.

Very helpful staff who respond immediately. Great location at the edge of the Liverpool city centre. Remember to try both key pads on arrival.

Excellent location and a very spacious room. Theres a gym too. The service provided by the lady who checked us in was bad. She didn’t brief us on anything at all. Just processed it. Later that day, we sat at the cafe and noticed another Recep lady briefing a couple she was helping to check in. Talking about the gym, laundry area, nearest Tesco etc. On the first day at about 6 pm, I noticed my room was still cold and called the Recep. Unfortunately the same lady who checked me in earlier answered the phone. She just gave vague directions on how to on the aircon and I told her I already did that for hours and adjusted the temp to 26 but it was still freezing cold. She didn’t bother to help further even when I called two more time. Later at about 1 am, I woke up freezing cold and called the Recep. This time a guy answered and readily said he will come and check the air con for me when I told him the earlier gal didn’t help at all. When he came up, he realised that the aircon was on AC and not heating mode. And reset it for me. Thank God for him. Learnt from my phone that the temp was 4 deg that night due to some cold front and rain. I had suffered 6.7 hours of freezing cold because of the laziness of the other lady earlier. Not happy about it. Very unprofessional and unbecoming of service staff.

Brilliant central location. Really friendly reception staff. The room was spacious and well appointed. The additional microwave with dishwasher and fridge freezer were really useful. Nice hot shower, bit on the small side. I didn't eat at the hotel so I can't comment. The gym was more than adequate. Short walk to the docks or in to the city centre. Will definitely stay again.

The environment is very good, the location is very convenient, it is within walking distance to the center of Chinatown, this hotel is the first choice for a family to travel, very clean and convenient. The room is large in size and it is very good to stay for a few more days. The only downside is that the wifi connection method is not clear.

Apartment was very nice, it could have been cleaner though, room had a damp smell the whole time we were there which wasn’t nice, even keeping windows open didn’t help, facilities were good, had everything I needed. Definitely not luxury but nice.

Location is good but reception was only opened at limited hours. Our bathtub was blocked but we were unable to call them at night to fix it as no one picked up

The room was very good. The beds, kitchens and bathrooms are very good. The location is also impeccable. First class value for money.

I booked to live overnight for an important meeting next day, the service was good and the respond to inquiries are prompt. However, the location which is good overall, near to the sea, cathedral, the city centre and the train station, is exactly upstairs of many pubs. The music was playing the whole night with excited rhythm, making me cannot sleep. Too noisy, not really happy with this and will not rebook again. Also, when I enter, there is a bug flying and I I am afraid of insects!!!! The bedding makes me itchy.