Apartments in Norfolk, United Kingdom

Position opposite the Abbey in the middle of town was great, access to the accommodation by code outside and in given to you on the day. We had to have a change of room because of a drainage problem and because they had no other twin bedded rooms we were given 2 king size rooms -1 complimentary. The decor of the rooms is plush with comfortable beds and pillows, if you want to self cater you have everything you need- the bath room was decorated in a modern style - everything was clean and tidy. Overall ornate and impressive. Would definitely stay there again if in the area. We were on a track day at Snetterton which is 15 minutes drive down easy roads to the circuit. The town has several eating places and a few good pubs in a small area all close by to the accommodation.

There is a sign up outside Number 82 which says ”A devilishly good night's sleep”, however nothing could be further from the truth. The Pear Tree pub across the road and their clientele provide a very noisy interference which lasts until 2am (due to their late licence). The road outside the hotel contains a manhole cover that makes a noise for each vehicle that drives over it. The pedestrian crossing lights flash all night and the curtains fail to keep the flashing out of the room. The hotel consisting of apartment rooms is somehow managed remotely, therefore keys are obtained via a code from a key safe, and any questions are only dealt with by phone. Our first issue concerned a broken window mechanism, preventing it from closing and after reporting this someone rang back to allow us to check in to a different room. Unfortunately the second room had a broken toilet. Once the chain was pulled for the first time, (it had an overhead cistern), the water did not stop running but couldn't be flushed again. This was reported at 6pm, 7.30pm, 8.30pm and 9.30pm, with no response other than ”your problem has been logged on the system and I am waiting for feedback”. No amount of ”can I speak to your supervisor/boss” or suggestions about getting an emergency plumber out, or changing the room bore any result. After the 4th attempt, I remembered that the person providing the second room earlier had rung back from a different number, and once reached, this person did indeed provide us the facility for changing rooms for a second time. There were other issues concerning cleanliness and the heating not working in the second room, all in all a most unpleasant stay that I do not intend to repeat