The location of the hotel is quite close to the city center if you know the path, and it is easy to call a Dart from the hotel to anywhere. The hotel provides good quality disposable slippers and amenities, and the hotel free airport pick up service was reliable and great. The breakfast included has a good variety of offerings. However, the cleanliness of the room can be improved and the vicinity to the highway and hospital means some noise from outside such as car driving noise and ambulance noise. Overall, I think this hotel is value for money
The room was excellent, very clean, bright, and tidy. The staff were very nice, and there are plenty of dining options nearby. Getting a taxi to tourist attractions was also very easy. You can even walk to the mosque across the street. Highly recommended!
The hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
The Centrepoint is a historical hotel. Its very old and still operating. I had a huge room, everything was ok. Bed super comfy, bedding ok. Breakfast is incredible ! So many options!!! Staff are super Friendly and always helped me booking my taxi with Dart 🤗🙏🏽 the only thing didn't like is the old style. I prefer modern hotels. All the room and hotel is very old, and the AC is so cold. Even I put it in ”fan modus only” at 30°c and it was cold.... Otherwise nice stay.
We stayed at Embun in Brunei and it was an exceptional experience from start to finish. The property is beautifully maintained, blending modern comfort with tasteful local touches — spotless rooms, comfortable beds, and thoughtful amenities that made our stay effortless. The location is peaceful yet conveniently close to key attractions, and the sea views and surrounding trees were perfect for relaxing after a day of sightseeing.
What truly set Embun apart were the hosts, Diana and Jimi. Warm, attentive, and genuinely welcoming, they went above and beyond to ensure we had everything we needed. Diana anticipated our preferences, arranged excellent local recommendations, and made check‑in seamless with a friendly, professional manner. Jimi’s local knowledge was invaluable — from arranging transport to sharing insights about hidden gems around Brunei. Both were always available without ever being intrusive, striking the perfect balance between professionalism and sincere hospitality.
The food recommendations and small personal touches (welcome refreshments, spotlessly clean bathrooms, and prompt responses to requests) made us feel well cared for throughout our stay. If you’re visiting Brunei and want a comfortable, restful base with hosts who make you feel like a valued guest, Embun with Diana and Jimi is highly recommended. We’ll happily return.
Excellent. My kids love the pool and the playground. My husband enjoyed the gym. The room is spacious. We picked the grand deluxe and love it. Two toilets, how convenient. I heard there are connecting rooms between deluxe and grand deluxe. We are going to pick those when we come back. The staff is friendly. When i accidentally left my stuff after checked out, they helped me look for it and i easily could get it back without any hassle.
For its price, this hotel is quite decent. Just be aware that in some rooms, the toilet and shower are not en-suite but located on the floor. The room itself was perfectly fine, not too small, and it was nice to have a window.
On the downside, the internet speed was slow. I also wished there were more showers and toilets, and that they were cleaner.
The hotel's location is not bad, close to the bus station. If you're arriving by bus from Kota Kinabalu, you can even walk there. There are shops and cafes nearby.
Capital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
We enjoyed our one-night stay with my friends. We stayed there for our hiking trip. They granted us a late check-out until 1:00 PM.
Breakfast was alright. I wish they had soup options like corn or mushroom, and more fruit selections—there was only watermelon (not sweet) However, the main courses were delicious.
Wi-Fi on Level 5 was not stable. The swimming pool was closed for some reason. We called the reception 3x, but no one picked up.
Other than that, we were happy with our stay and would recommend it.
Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
Very Good
220 reviews
8.8/10
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8.2/10
Very Good
DDabaogejiadejiejieThe hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
GGuest UserThe hotel views are absolutely stunning, and the rooms are spacious and very comfortable. The staff are all incredibly friendly and helpful. It's really convenient that you can arrange for a shuttle service to go anywhere you want within the hotel grounds. It was a wonderful stay overall.
GGuest UserThe location of the hotel is quite close to the city center if you know the path, and it is easy to call a Dart from the hotel to anywhere. The hotel provides good quality disposable slippers and amenities, and the hotel free airport pick up service was reliable and great. The breakfast included has a good variety of offerings. However, the cleanliness of the room can be improved and the vicinity to the highway and hospital means some noise from outside such as car driving noise and ambulance noise. Overall, I think this hotel is value for money
GGuest UserThe hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced.
The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day.
There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant.
The tap water is yellow, and there were also issues with the hot water.
Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own.
Unfortunately, the overall service was extremely disappointing.
AAnonymous UserCapital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
GGuest UserThe room was excellent, very clean, bright, and tidy. The staff were very nice, and there are plenty of dining options nearby. Getting a taxi to tourist attractions was also very easy. You can even walk to the mosque across the street. Highly recommended!
DDa PopeWe stayed at Embun in Brunei and it was an exceptional experience from start to finish. The property is beautifully maintained, blending modern comfort with tasteful local touches — spotless rooms, comfortable beds, and thoughtful amenities that made our stay effortless. The location is peaceful yet conveniently close to key attractions, and the sea views and surrounding trees were perfect for relaxing after a day of sightseeing.
What truly set Embun apart were the hosts, Diana and Jimi. Warm, attentive, and genuinely welcoming, they went above and beyond to ensure we had everything we needed. Diana anticipated our preferences, arranged excellent local recommendations, and made check‑in seamless with a friendly, professional manner. Jimi’s local knowledge was invaluable — from arranging transport to sharing insights about hidden gems around Brunei. Both were always available without ever being intrusive, striking the perfect balance between professionalism and sincere hospitality.
The food recommendations and small personal touches (welcome refreshments, spotlessly clean bathrooms, and prompt responses to requests) made us feel well cared for throughout our stay. If you’re visiting Brunei and want a comfortable, restful base with hosts who make you feel like a valued guest, Embun with Diana and Jimi is highly recommended. We’ll happily return.
AAnonymouse2026Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
CCayinitaThe Centrepoint is a historical hotel. Its very old and still operating. I had a huge room, everything was ok. Bed super comfy, bedding ok. Breakfast is incredible ! So many options!!! Staff are super Friendly and always helped me booking my taxi with Dart 🤗🙏🏽 the only thing didn't like is the old style. I prefer modern hotels. All the room and hotel is very old, and the AC is so cold. Even I put it in ”fan modus only” at 30°c and it was cold.... Otherwise nice stay.
LLeon KhwarIt is a spacious room & provided all the amenities. The WiFi connection is on and off. The room is very far from the lift. Cleanliness & breakfast ok. There are some restaurants in the hotel. Fair price. They can send to your room.
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