We were very impressed by the front of the house Zara, who engaged with us authentically and assisted with the checking-in process. She showed genuine interest in the customers and provided information appropriately.
The room was compact with all the necessities - I particularly like the space under the bed to put my open suitcase, and the ample options of mirrors.
One thing to complain about is that we could hear loud music from our room early in the morning (6.30-7am), which we suspected coming from the gym classes. Another thing is guests have to pay for parking.
What a beautiful hotel in beautiful setting. We had a spacious room with a lovely big bed and separate bath with over shower. Bottle of water in the room and kettle with coffee and tea sachets. Hotel provides toiletries. We had pre booked breakfast which was a buffet and very nice. All in all a good stay
Room size adequate, if a bit dated . Facilities in room fine and bed comfortable and clean . Very handy for the anvil theatre and shopping centre. Chech in staff helpful.
The accommodations were excellent, and the provided amenities were satisfactory. Considering the price point, the value exceeded our expectations. Overall, the experience was highly positive.
Dusty surfaces in room and bathroom, rusty bin. I use a wheelchair and the room was large enough to negotiate around and bathroom adequate but there was a ledge going into bathroom and going out of room which was a struggle for my wheelchair and some of the other doors along corridors also has bumps. I told front desk so hopefully they will sort this for next guests.
We put card on door requesting breakfast in room about 10.30pm the night before but was not collected. They did, however, promptly provide breakfast when I rang reception and apologised and informed me she would report this.
Overall there were parts that looked a little dated and in need of a bit more care and attention such as redecorating. We didn't see the whole building but I hope the function rooms for weddings etc are of a better standard, maybe someone can verify? The bed was comfy and plenty of spare pillows and towels. Breakfast was nice. Bedroom freezing when we entered, no radiator but they had a Dyson electric fan which heated up the room after a while. I would stay here again but I would ring first to check they had sorted the ledge to bathroom first.
Nice little inn off the highway and it’s a hidden gem! Nice Italian decor especially in the restaurant. That continues into the room where my wife commented it made her think of the room we stayed in Venice. Another great thing is that they warmed up the room before we got there, so it’s nice and warm we entered it. Restaurant also served good Italian food. Would stay there again!
The receptionists were welcoming and helpful when our keys were sensitive to being near items in my handbag. Appreciated the free car parking, moderately-spacious clean room and location of the hotel, ~15min walk to the centre if preferred. The carpet was a bit worn.
The door lock is broken, can not be locked from the outside, can be locked from the inside. There is a problem with flushing the toilet, which is very inconvenient. The restaurant provides convenience, breakfast and dinner are good. The room is not big, just a table with a drawer, and we put it in the drawer when the cushion on the bed sleeps. If you don't look for the cleaning, say we took it. What do we want it for. Your room is just such a place to put him, I don't know how to find it.
Few niggles but fantastic stay overall especially the Spa service! Didn’t order food or try the restaurant so can’t comment on that.
Toilet facilities fully equipped with essentials you might be missing, like toiletries for women, dry shampoo and deodorant. I’ve never seen this at any other hotel I’ve stayed in, so it’s a nice touch!
Close to the station which is a bonus, a little walk to the city centre with plenty of places to eat.
Very Good
129 reviews
8.9/10
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