The room is large, but the mattress is too high, and the sofa is old and dirty, so I dare not sit on it. The room has a balcony, but it is useless in winter.
The air conditioner is very loud and cannot be turned on when sleeping.
Pros: The gym is good with complete equipment; breakfast is rich in variety.
Cons: The attitude of the front desk staff is average
After staying for a few days, I found that my body was swollen, red and itchy, as if it was caused by mosquito bites, so I dare not stay there anymore. Although there is no evidence that it is the hotel's problem, I stayed there for nearly ten days and did not stay anywhere else.
I will definitely be booking again. The staff was very nice and informative, the location was very convenient and the room was clean. The room is a great size for travel, the bed was comfortable, it had a fridge, a coffee machine, the bathroom was clean and fully stocked. I saw a few reviews regarding the noise, but that wasn't an issue at all for us. It was very quiet.
The room was clean and the overall cleanliness was very up-to-date. It is very close to the Green Line of the subway and convenient to various attractions. It's just inconvenient to use the iPad to operate the room, especially the TV and air conditioner. I would rather use the remote control directly. Although the room felt a bit small, it was probably reasonable considering the room rates in Boston.
The room was very clean and comfortable. The front desk service was very good. They answered all my questions and patiently solved my problems. The hotel is in a good location, very close to Harvard and MIT. I recommend staying here if you are visiting a school
Hotel near Downtown Boston,Boston7.8% of visitors choose this area
GGuest User2025.11.02
The staff member who checked me in was very kind and helpful — they assisted me with everything I asked for. We even had a small misunderstanding about the deposit payment, but together with the supervisor, they handled it in a way that minimized the issue for me, and I really appreciate that. Overall, the rooms were clean, and the hotel offered plenty of amenities. You can easily store your luggage before check-in and after check-out. Since I was staying alone, the room size was sufficient for me.
However, I absolutely disliked the location of my room — I’d rate it only 3 out of 10. It was right next to the shared bathroom, and I could hear flushing and shower sounds all night long, so I couldn’t fall asleep at all. When I went to the reception after midnight, the staff member on duty wasn’t helpful and told me there were no other rooms available, even though I saw the same room type listed as available on ***********.
Overall, I liked the hotel itself, but I was very dissatisfied with my room’s location and barely got any sleep because of the noise.
The room is big, the breakfast is quite rich, of course it is American style, parking is free, it is convenient to go to the city center, and it is within walking distance to the subway station next to it
Considering the price, this place offers great value for money in Boston. They serve warm, complimentary cookies daily, and you can easily get slippers, bottled water, and toothbrushes from the front desk if you need them.
The location is excellent, with several attractions nearby.
The JFK Museum was a highlight. We happened to visit during a Community Night and enjoyed a wonderful performance by the International String Trio (tip: they had another event scheduled for the 20th from 5:30 PM - 8 PM, so check their calendar!).
Carson Beach is worth a quick visit, but be aware that it's quite pebbly.
A Star Market is only a 7-minute walk away, where you can buy lobsters and have them steamed on the spot.
Both the airport and downtown are a relatively short taxi ride away.
Thanks to Ctrip's assistance, my overall experience was greatly enhanced.
Hotel's Amenities in West Springfield, MA , ensure comfort. Set along the Connecticut River in West Springfield, MA, this hotel is in the ideal location for every traveler. The Candlewood Suites West Springfield hotel's location makes it easy to get to destinations because we are located near the intersection of I-91 and I-90, and less than 30 minutes from three different airports. The hotel's setting in West Springfield is perfect for all business travelers. Guests staying at the hotel have access to multiple large businesses like Baystate Health, MassMutual, Mercy Medical Center and countless more. Also he greater Springfield area is home to more than 15 universities and colleges. If leisure is the reason for your stay, the hotel's location is near Six Flags New England, one of the largest theme parks in the region, the Basketball Hall of Fame, Eastern States, MGM Casino and serveral museums including Dr. Seuss. The hotel's property is just two miles from the MassMutual Center, which hosts many concerts and events. Eastern States Expo is nearby which features horse shows, trade shows like EASTEC, and the "BIG E." Guests can grill out in the gazebo, relax in the whirlpool and heated, indoor pool or the 24-hour Fitness Center with all brand new equipment. We also have the Cupboard featuring complimentary Maxwell House coffee. The Candlewood Suites® West Springfield hotel's amenities ensure guests "Consider Us Home".
The service here is very good. He didn't have a room that day and called me within ten miles to inquire. He was just friendly. The hotel service is great. It's also very beautiful. It's brand new and a wonderful experience. I remind you to come here in advance, otherwise there will be no room.
Amazing
134 reviews
9.4/10
Price from
€127
per night
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8.1/10
Very Good
AAnonymous UserIn Southborough, very close to the company, nice and quiet environment
The front desk service was very good. I arrived quite late at night and was given freshly baked cookies, which was very considerate
The room was quite large, the two large beds were very comfortable, the bathroom facilities were also good, and the cloakroom was very convenient
You can watch Netflix and other movies on the TV for a fee, and there is also cable TV
The only drawback is that the coffee machine is very dirty, with dust inside and outside, and needs to be washed before use. The disposable cups and cup lids provided are also covered with dust
I don’t know if this room has not been occupied for a long time
Please check the hygiene of the room before checking in
GGIULIANOWe spent a long weekend at this hotel. First, a free local shuttle express bus takes you from Logan Airport to Back Bay Station, which is just a four-minute walk from the hotel entrance. Check-in was smooth, friendly and efficient, and we were given our requested room.
Our room was spacious and well-equipped, with a fantastic view over Boston Bay. It had a spacious seating area, a large flat-screen TV, a full size in-room fridge, a spacious rain shower, and ice stations on each floor. The bed and bedding were of high quality, and there was a selection of pillows to choose from.
One of the most impressive features of this hotel is the in-room security safe, which is rare in many US hotels. There are also excellent food and beverage facilities on-site, and an extensive room service menu. The housekeeping was of a high standard, and complimentary water was provided each day.
If you haven’t already, I highly recommend signing up for the Marriott Bonvoy awards programme in advance of your stay. This will give you free WiFi for your entire stay.
The hotel is located in downtown Boston, with easy access to Back Bay and Copley Square metros, the Boston Public Library, Prudential Centre, and many other facilities such as supermarkets, restaurants, and cafes. I would highly recommend this hotel.
HHeliyoulilingIt's just an ordinary business hotel, just stay for a while, it's very quiet, but the room facilities are a bit old, but the bedding and everything are clean, overall it's good, nothing to complain about
GGuest UserWe have booked 2 rooms to attend our daughter’s graduation. Had a wonderful stay at your hotel. Was particularly impressed with housekeeping staff. Everyday we come back from a well cleaned room. There was one day when we were still in when the housekeeping staff came around and we told her to come back 2 hours later to do the cleaning and she did. Super efficient! Other staff from other departments that we come in contact with - the reception, the concierge were all very attentive and friendly making our stay truly enjoyable.
WwyJJMomThe lobby has a fireplace and plenty of sofas, creating a warm and welcoming atmosphere. The bathroom was bright and clean. The 24-hour fitness room is small but well-equipped. I feel that Hotel Hilton's hotels are generally very good and I will choose more of their hotels in the future.
BbayuemaThe one-bedroom suite featured a king-sized bed and a sofa bed. With two closets, it offered ample space for our family of three. The sofa bed was significantly better than those at Homewood Suites in New York – it didn't creak and was actually quite comfortable to sleep on.
The hotel is conveniently located just 300 meters from Chinatown, ensuring our cravings for Chinese food were easily satisfied every evening. Getting to both the airport and the train station is easy with the free Silver Line (SL) bus service; just check Google Maps for the routes.
We absolutely loved Boston; it's a beautiful city! We used the Green Line a few times, but our transit cards never seemed to work successfully. The driver said something I didn't quite understand, and I also noticed other passengers weren't tapping their cards. I never really figured out why – perhaps it was free?
GGuest UserStayed at this hotel for 8 days, seems like there is folks living there term term at this location, there was not hot water in the hotel on Saturday morning 18th until 3pm in the afternoon, the whole system had failed, no showers that morning, I left the hotel one day early and Ms Tiffany the manager would not credit me for one day exit, l liked the location but unfortunately I will be staying elsewhere the next time, I wouldn’t be looking for credit but I had meetings on Saturday morning and had to attend without showering, customer service was not helpful because they kept saying I used a third party to book the hotel,
Yyuan~erThe location is average and the health is OK. We are working there so choose. If it is a trip, it is more troublesome, because it costs 30 dollars to take a taxi to the city and 30 dollars to Harvard University. There are no slippers and toiletries in the room, and there are no hotels in the United States. It is very strange. Breakfast is mainly cold meals. It is good to use it as a fast hotel. Don't think about it compared with the domestic Hilton.
SShuaiwugeThe hotel is located near the Backbay train station and is convenient for taking the Orange and Brown lines of the subway. The rooms are spacious and comfortable. The only drawback is that the room only comes with a coffee machine (which is quite difficult to operate) and no drinking water is provided.
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