Saint Helier Homestays

The location was fantastic with views over the Marina and the little island with the Fort. The breakfast was good and the customer service was wonderful, we got our room upgraded due to an check in error made causing a delay. We were very happy with the upgraded room. The only thing that could be improved was the Spa treatments as there was only 1 person that did the massage and he was booked out during our weekend trip. More spa treatments should be made available with more than 1 staff member. Also the lady who did nails, manicure/pedicures was also not available during the weekend.

Very good service, the front desk is very enthusiastic, and the room service is also very good: 1. After each room cleaning, they will help fold the pajamas, replenish water and food, and leave the name of the cleaner 2. The front desk answered the phone very quickly. We encountered three problems, all of which were solved within 5 minutes. 3. The location is excellent, only 3 minutes away from the bus station, behind is the city center (central market), and it is very close to all the Internet celebrity restaurants (except Oyster box and other restaurants on the beach) 4. The hotel is very clean, the rooms are large, the facilities are new, especially the bathroom, the supporting facilities are sufficient and use Th White Company suits.

The service / staff are amazing here. There is a Portuguese girl on reception who is really sweet and another European girl on reception too. There is a cocktail specialist in the bar who really knows his stuff (I think he’s Indian). Staff at the breakfast in the morning are really good too! Try the oat milk latte. Big disappointments are: the single beds are uncomfortable in the twin rooms with awful pillows. The pool in the spa is a bit dirty, the lighting gives the perception that the environment is cleaner than it actually is. The breakfast has no fresh fruit, surely you can provide daily watermelon, fresh pineapple and melon etc.

I have spent some time looking over the reviews for this hotel & find my review lies somewhere in the middle of these. Pros -excellent wi-fi connection -loved indoor pool & jacuzzi (I went around 830 every morning) -friendly bar man. Bar area reminded me of an old library -balcony was a good idea as could unwind after a day sight-seeing -tea/coffee-making facilities -dated but I rather liked the 80s vibe! Cons -didn't opt for breakfast as felt £10 supplement a bit steep -2 single beds pushed together to make double bed -quite a few stairs (but has small lift) -lack of pool supervision I didn't make use of the outdoor pool but the indoor pool was warm (I recommend using the jacuzzi afterwards as felt freezing going into the pool after the jacuzzi!). The lack of pool supervision did concern me slightly as who would know it anyone got into difficulty? There was a heavily pregnant lady there for a while one morning with a toddler, not ideal if someone needed help in the water! The changing room was very small with no window so change quickly! Only 1 shower also! I brought a small towel from my room for my hair (in addition to one you get when you sign into the pool). I was glad I had the foresight to upgrade to a superior room which I definately think enhanced my stay. Our room was bright & clean & I slept well. Some noise from stomping upstairs but didn't trouble me too much. Very close to town so that was a bonus. Despite the bar man plugging the pizza place next door we gave it a miss; never looked like any customers went there. We had a meal in the Indian Ocean nearby & it was delicious! Quite a few steps so not for the very elderly or wheelchair users, I'm quite young but have knee problems so I made slow progress up steps & into the lift! This was my first trip to Jersey so although the Apollo was not bad at all I would probably stay somewhere like the picturesque St Aubin nearby next time. Lots of comments about rude staff; I didn't really notice that; lady at swimming pool very quiet (when she was there). Bar man from Kenya very lovely; we had a nightcap for 2 nights running just to have a chat with him.

The hotel is located on the street in the city center, and it is very convenient to go to the airport and major attractions. There is also a supermarket downstairs.  The room area is larger than expected, clean and well-organized, and the toilet has a bathtub. After a whole day of playing, you can take a bath to eliminate fatigue. However, the sound insulation of the room is relatively poor, and the sound of the corridor and the fence room is often heard, and the quality of sleep will be affected. 

I have deliberately split this into two and ideally would have given this overall a 3.5 rating. Food wise it is a 4 all the way. We ate in the restaurant on our first evening and the quality and portion size were very good, the wine was reasonably priced and the service good. The breakfasts were promptly served with a good choice especially on the cooked side. Hotel wise is a 3. We asked to move rooms as we didn't want to be next to the terrace on the ground floor and this was accommodated. The room we ended up in was very clean and the bed was comfortable with everything you need. The tea tray was well stacked. The downside is the general decor and furnishings. Clearly all the money has gone on the downstairs and it just needs some TLC. All the staff outside the restaurant were pleasant enough but nothing to rave about as have seen with other reviews. We would come again as the walk to town was only 15 mins but it would be hard to stay in winter as the fan was needed to mask the road noise.