Innsbruck Hostels

We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m

Room very basic but generally adequate. Plus points: God location, nice lobby area and staff were friendly. WiFi seemed ok for me. Negatives: far too warm overnight especially with the very heavy duvet which is the only bedding available, had to leave the window open even though it was -9 C outside, this meant it was very noisy. Not enough pillows, 1 very flat pillow makes for an uncomfortable night for people used to more. I kept migrating to the divot in between the two narrow single beds making up the double as the curve in the mattresses was very pronounced. Not the cleanest room. Little sound proofing inside and very noisy from adjacent rooms. Could hear the person above coughing / sneezing / walking around and even zipping their suitcase at 6am!

The transportation is very convenient, just next to the train station, and the attractions are all within walking distance. The sound insulation is very good, you will not hear the noisy people and cars downstairs, a good experience!!

This hotel is just lovely. A quick short blocks from the main train station. Mario at the front desk was wonderful. He offered some nice advice on things to do and items to try at the Christmas markets. The hotel was located a quick 7-10 min walk straight down to the city center. Very easy. The room was spacious and modern. We had two double or maybe even Queen(?) beds. It was so comfortable. And the view? Wow. We did book a Mountain View room and it was worth it. The room was very reasonable either way. It snowed a bit while we were there and it was just beautiful. Would highly recommend this hotel to anyone visiting Innsbruck!

It's some distance from the train station, about a 15-minute walk, but very close to attractions, including Golden Roof/North Chain Cable Car Station/Rainbow House, etc. The hotel is connected to the university. There is a swimming pool and Sauna on the top floor, and the gym next door can also be used. Breakfast is rich, from 6:30am to 10:30am on weekdays, and extended to 11am on Sundays If you do not buy an Innsbruck card, the hotel provides a 10% discount coupon for the cable car (limited to 2 nights or more, please consult the front desk)

We had even to the Innsbruck hotel 3 years ago when major works were being carried out at the hotel .After recently going back to the hotel I have found it has become better .Our room was perfect breakfast was perfect and the staff very helpful nothing was to much for them .The bar teams were very good and would always serve bar snacks.The reception team were brilliant.They gave us advice ro the places we might like to visit.I will be recommending to all my friends and family .Summery. Very high quality at an affordable price

The hotel has an excellent location in Innsbruck. Everything can be easily reached on foot or by public transport. The staff at reception is super friendly, attentive and helpful. However, the breakfast area and the service staff there are critical. On Sunday an hour before the end of the breakfast buffet, yawning emptiness was the order of the day. Not only was the service staff missing, there was also a lack of food. There was no more bread, no toast, only 3 rolls, there were no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers, etc. There was only jam and honey and packaged Nutella. The rest of the jam was empty. Egg dishes and Co were available, but cold. On top of that, the service staff from breakfast was rude and unfriendly. The young ladies were audibly arguing in the open kitchen area and complaining about the guests. Guests' requests for bread, cheese, etc. were only dismissed with ”we don't have it, it's over”. The inappropriately awkward tone of voice and inability to accept negative customer feedback made the atmosphere very uncomfortable. All in all, the breakfast for a 4* hotel, with quite stately room prices, can only be rated as unsatisfactory. The shower in the room also had to be complained about, since the shower head was heavily calcified and almost no water came out. The exchange by the caretaker worked well. Only the hose was too short to be able to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room #503 was beautiful and reasonably spacious for a deluxe room. With a small balcony (very nice) at the back and with a wonderful view of the Nordkette.

Nice hotel but staff could be a bit more welcoming. At least a smile and use our names. The room was clean and pleasant. Quiet. Good comfortable bed with a great view to the mountains. Had dinner one night which was quite yummy and staff were prompt and friendly. Would have liked to sit outside in the small court yard but is stinks due to the smokers. This is an issue with most hotels we stayed in, no place outside to enjoy for non smokers. Great location with easy 5 min walk to city centre.