Puerto de la Cruz Hostels

The hotel is well located and the staff is very nice, good service at the bar-restaurant. Good cleanliness, the rooms are cleaned daily, the view of the sea and Puerto is quite nice. But some negative points, 1 elevator that worked out of the 3, I was on the 6th floor. The doors slam in the morning from 7:30 a.m. to 8 a.m. and there is no way to sleep, you have to forget about lying in, the swimming pool is small but has the merit of existing.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Very good accommodation. Located in the upper part of the city, easy to park and about 15 minutes walk from the coastal area. Very clean. very friendly Excellent and varied breakfast buffet. I will repeat.

to start off, yes there are bedbugs, our first two rooms in the hotel next door had bedbugs, they eventually moved us to the main blue sea hotel into a newly furnished room and didn’t see one bedbug in there. man on the desk in that hotel was very helpful i will say, the guy on the desk in the other hotel however not so helpful and actually told us to ring love holidays to get us moved hotels (we didn’t bother as our third room was fine) other than that the rest of our stay was honestly lovely, the cleaners was so friendly every single one we past always greeted us and kept our room spotless, staff was always nice too, food was up to standard (we was all inclusive) i didn’t have one bad meal there and we ate there three times a day, fruit was always fresh too. plenty of spirits and mixers to choose from the bar (cocktails not included in all inclusive) €1 and €10 deposit for a cup and beach towel which you can get back. entertainment was good too and pool was well kept although some sunlougers had seen better days. location is brilliant, plenty of restaurants and shops and not a far walk to main areas and beaches. overall it was a lovely stay here despite the first two rooms, but thankfully the lovely man on the desk in the main blue sea hotel (didn’t catch his name but it was friday 4th at around 4am) was so helpful and had us sorted out.

Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.

The hotel is spectacularly located, the facilities are somewhat antique but very clean, especially the bathroom, the small pool is pleasant and clean. Recommended

Amazing weeks stay here. Staff so helpful, hard working and lovely (Julio on reception, Ricardo and Co in the bars and Clara in the dining hall). Cleaners are so quick as well as so thorough! We’d go for breakfast and the room was already turned around by the time we got back! Food/buffet was good for myself and wife who are quite picky eaters (the breakfasts were great). Only wish there was a little more you could be entitled to when you’re all inclusive as we were as only basic drinks and such are included but non the less those that aren’t included are still sensibly priced. Also maybe a few extra pillows but I’m sure they could be requested! Main pool we avoided as it’s quite cramped and loud but the upper pool/solarium is incredible. Definitely would return!