This hotel is amazing! It offers a beautiful view, and all facilities were available and worked perfectly. The staff were friendly, and the security guards were very responsive. The hotel itself was clean and had a pleasant aroma. Everything was great, the only tiny thing was no ice cream at breakfast ๐ซถ. Definitely great value for money, especially when booked via Trip.co.
I always love the vibe of the hotel rooms. Every corner is aesthetically pleasing. The cleanliness is great, and the service is good too. All the staff are very friendly. Highly recommended!
All staff are extremely polite, helpful, and kind. Made me feel really welcome, and I had a really nice time here. The rooms were very good and well maintained. All food and services were exceptional.
Love the location which far from the crowd but near when you want to find japanese dinner and convenient store. Love the ofuro, relax and feels like in japan
Convenient for business trips. The surrounding area is mainly industrial, but it doesn't affect the hotel's quality. Breakfast is decent, the lobby is bright, and there aren't many Chinese guests. Overall, it's pretty good.
It seems the resort might be a bit too sprawling, as maintaining the grounds appears to be a challenge. We noticed a lot of dry leaves simply left unattended behind the buildings. The mini zoo also looked quite barren, with a thick layer of dry leaves covering the peacock enclosure. That said, the service overall was satisfactory. Thank you, JSI Team.
Pretty good hotel with good facilities, large parking, friendly sdm. The only downside is that the bathroom water drain is not smooth so the water floods
The room has 6 electricity port in the room but only 1 that well function.
The shower gel was too low.
Tasty breakfast menu, although the buffet was not even warm.
It was an amazing experience staying at the loft...the bedsheets was sparkling clean...towel were still in white colour even some other hotels still used even it had already turned into greyish...
The view from our room.. is amazing...we can see the whole town
Close to the airport. Hotel star ratings in Indonesia seem lower than what we're used to back home. The motorcycles at night were quite noisy! There's a street nearby with lots of Chinese restaurants, so we ended up eating Chinese food every day.
Great
288 reviews
9.0/10
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8.6/10
Very Good
GGuest UserGreat room & ambience, very closed to shop centre in Karawang, just walk in. We are 4, booked 2(two) bedrooms with connection door, for 2(two) nights, between Jan 12-14, 2026.
The front officer was helping to find the rooms & he gave us the best city view. Thanks for that.
Unfortunately, they provided stains towels (& tears edges) at the bathroom. Also the makeup room service was coming in, without notice/signed hanging on the door, knocked the door & tried to get inside when I was in bathroom. Need to decline them until I finished taking a shower. They changed the bedsheets also with stains on blanket covers & (again) stains towels. It smells clean, so we just used it. Also, the shower drains were not working well, reported to the hospitality cleaner.
They were also pretty good cleaning the room overall, it just the amenities, also the bedsheets needs to be upgraded - not really nice to see for 4stars hotel.
The restaurant was OK, my husband spent 400K IDR for 2 portions of meals (soto & rice), drinks, & snacks/camilan. And I donโt understand , why they provided us 3(three) cups for toothbrushes, instead of 4. Never mind, itโs only my son using it. They just need to respect a little bit more for their guests with a proper amenities, which didnโt reflect the hotel values.
BBaebee AriesThe room has 6 electricity port in the room but only 1 that well function.
The shower gel was too low.
Tasty breakfast menu, although the buffet was not even warm.
CCyntiaarI always love the vibe of the hotel rooms. Every corner is aesthetically pleasing. The cleanliness is great, and the service is good too. All the staff are very friendly. Highly recommended!
AarianawienIt was an amazing experience staying at the loft...the bedsheets was sparkling clean...towel were still in white colour even some other hotels still used even it had already turned into greyish...
The view from our room.. is amazing...we can see the whole town
LLisdarather new hotel in Garut, overall is good, not the best, but not bad either.
room come with breakfast, the breakfast is quite nice. Many option from cereal, main course, bread and pattiserie, juice, milk and also coffee and tea
the room itself is new, but build quality is not good. the tile is break on some parts, and you can hear person above you walking in the night. room amenities is good. but why only 1 sachet of coffee ? this room is for 2 person --
swimming pool, and hot water batch is nice like most of hotel near cipanas garut.
the only challenge in my opinion is how to maintain the quality of the hotel. it is new, but i do not know in a few years ahead if it is not maintain. *please check the flooring and the toilet.
MMelianaIt seems the resort might be a bit too sprawling, as maintaining the grounds appears to be a challenge. We noticed a lot of dry leaves simply left unattended behind the buildings. The mini zoo also looked quite barren, with a thick layer of dry leaves covering the peacock enclosure. That said, the service overall was satisfactory. Thank you, JSI Team.
DDalangThe place is very beautiful, cool, comfortable atmosphere typical of the countryside, just here you can have dinner too, next time you come here again... Success with natural resources..
GGuest UserLove the location which far from the crowd but near when you want to find japanese dinner and convenient store. Love the ofuro, relax and feels like in japan
__cs43000206****Close to the airport. Hotel star ratings in Indonesia seem lower than what we're used to back home. The motorcycles at night were quite noisy! There's a street nearby with lots of Chinese restaurants, so we ended up eating Chinese food every day.
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