Hawthorn Suites by Wyndham Abu Dhabi City Center Reviews

Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad you found our hotel to be a good value for money. We apologize for any inconvenience caused by the smell in the washroom; rest assured, we'll address this promptly to ensure a more pleasant experience for our guests. It's great to hear that our lobby staff were extremely helpful with language assistance and arranging taxis, maintaining a friendly attitude throughout. Your comments are valuable to us, and we look forward to improving based on your feedback. We hope to welcome you back for an even better experience in the future!Warm Regards Anishah Kudkawashe Guest Relations Officer

Response from Property: Dear DigitalNomad,Thank you for your detailed review of your stay at Hawthorn Suites by Wyndham in Abu Dhabi. We're glad to hear that you found it to be a convenient option for your one-day business trip. Your feedback about the room size and comfort, as well as the friendliness and accommodation of our staff, is greatly appreciated. We take your comments about the need for updates and breakfast variety seriously and will use them to improve our services. We look forward to welcoming you back for future business trips, and thank you for choosing to stay with us!Best Regards Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Aashu_GTX,That sounds like a wonderful experience! Getting a free upgrade to a suite room is always a pleasant surprise. We're thrilled to hear that you found the room big and clean and that our reception team provided excellent service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another great stay!Best Regards Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for your kind words! We're glad to hear that you enjoyed our great location and appreciated the kindness and assistance of our doorman. We look forward to welcoming you back soon!Best Wishes Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for sharing your positive feedback with us, Im glad your experience was great.I hope you will allow us to serve you again in the future.Kind RegardsGuest RelationsMasooma HasanHawthorn Extended Stay By Wyndham, Abu Dhabi

Response from Property: Dear Udozorh Emeka,Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon.Best Wishes Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Ge80,Thank you for your glowing review! We're thrilled to hear that you found our staff very accommodating and quick to respond to your requests. It's wonderful that you experienced consistent and superb housekeeping during your stay. We truly appreciate your recommendation and look forward to welcoming you back again soon!Best RegardsAnishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay at our apart hotel and found it to be at affordable prices. It's great that you found the location convenient, not far from the city embankment and popular districts. We're also pleased to hear that you found your room very comfortable and that our staff was helpful. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future!Best Wishes Anishah KudakwasheGuest Relations Officer

Response from Property: Dear Mohd Adnan,Thank you for your feedback! We're delighted to hear that you appreciated our very good service and found our hotel rooms to be relatively modern and comfortable. We understand your feedback regarding the absence of a pool and the convenience of finding taxis, and we appreciate your understanding. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable. Thank you again for choosing to stay with us!Best Regards Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,It is always our pleasure to be of service to such wonderful guests as yourself. We are delighted for your kind review by highlighting such points.Once again, thank you for choosing Hawthorn Suites by Wyndham and we look forward to welcome you back soon.Sincerely,Hawthorn Extended Stay by Wyndham, Abu Dhabi

Response from Property: Dear Nancykh,Thank you for sharing your detailed feedback about your stay at Hawthorn Suites. We sincerely apologize for the issues you encountered during your visit. We regret that the receptionist was not as accommodating as expected and that there was confusion regarding your room preference. We understand how frustrating this must have been and appreciate your patience in resolving the situation.Additionally, we apologize for the inconvenience caused by the paid parking and the condition of the towels provided. Your comments about cleanliness are also concerning, and we will address these issues with our housekeeping team to ensure they are rectified promptly.On a positive note, we're glad to hear that the rest of our staff were kind and helpful throughout your stay. We appreciate your feedback as it helps us to improve our services and provide a better experience for our guests. Best RegardsAnishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the musty smell in your room and for the lack of transfer to the nearby beach, which was unfortunately closed during your stay. We take your feedback seriously and will work diligently to address the issues you've mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to improve, please don't hesitate to let us know.Best RegardsAnishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be very good overall and that our receptionist was helpful during your stay. We apologize for any inconvenience caused by the AC not being as cold as expected. Your comment about parking is noted; we appreciate your input on this matter. Please rest assured that we will take your feedback into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future!Best Regards Anishah Kudakwashe Guest Relations Officer

Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our one-bedroom suites, found them clean, and appreciated the easy access to Downtown Abu Dhabi and nearby restaurants. It's great to know that you found our hotel to be excellent value for the price. If you have the chance to try our amenities on your next visit, we hope you find them equally enjoyable. We look forward to welcoming you back for another excellent stay!Best RegardsAnishah Kudakwashe Guest Relations Officer