Guest User
August 22, 2024
How to say it, the Eight-Star Palace Hotel is well-known, but it is not as good as the reputation. The room we stayed in was quite new, unlike some reviews that the room facilities were old. The hotel environment, beach pool, restaurant and various public areas were also very beautiful. What I want to complain about most is the front desk of the hotel. They are very lazy and casual. They will not take the initiative to introduce or tell you whether there is a buffet tonight (only on weekends) and other restaurants need to be booked before going. As a result, we didn't have dinner after 9 o'clock that night, and they registered the wrong number of people for our meal package. I had to go to the front desk to argue with them again. The hotel is very large and it took more than ten minutes to walk around. I complained to their front desk manager, and he just said a few words of apology to you in a formal way, and then there was no more. The attitude and coordination ability of the front desk are very problematic. Before I went there, I told us that one of us happened to have a birthday, and the hotel also replied that they would send a small cake. I also reminded them when I checked in, but no one remembered to send it to us. Several European beauties at the front desk were quite enthusiastic, but it was embarrassing to have two Asian faces. Other security guards, room service staff, and many waiters in the restaurant were good.
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