The Envoy Hotel Abuja

It’s a nice experience to have visited The Envoy Hotel, I won’t fail to recommend your services to others.

I had an almost month-long booking at this hotel but cut it short after it got too unbearable after 9 days. The Pros: - Very courteous staff, who follow hotel policy to a tee. They are friendly and exhibit the utmost respect towards guests. Very eager to please and help make for a pleasant stay. - Location is in a peaceful and quiet location, walking distance to several Embassies and UN offices. The Cons: Room: - This hotel misses the mark in many ways. It is more of a 2.5 - 3 star. Given it's location, it mostly caters to the diplomatic community, business travelers and/or guests from all over the world. You would think it is up to international hotel standards but it is lacking in major ways. Rooms were missing standard amenities: no digital alarm clock, no iron, no ironing board, no face towel, no room menu. You get one bottle of water, one bath towel and one hand towel. When I requested an iron an ironing board, the Front Desk informed me that I could only keep them in my room for 40 minutes on each occurrence. Every morning, I called to have these delivered to my room and again to be picked up. On one occasion, I called the Laundry Desk and requested that they leave the iron and ironing board outside my room as I was about to take a shower. Someone came to my door and rang the bell three times when I was unavailable to come to the door. When I emerged after my shower, the iron and ironing board were nowhere to be found outside my door. A very frustrating experience indeed. Does the management think that guests will steal the iron and ironing boards without getting noticed? Please equip each room with these basic items and spare your guests the humiliation. You can solder the iron to the ironing board, or request a guest deposit that you can charge if anything in the room goes missing after check-out. The Front Desk: Pros: Great ambiance, always has staff ready to greet guests in the morning and welcome them back after a long day. Suggestions: As stated before, if you want to attract and retain the clientele that frequent this area, upgrade your services to reflect that you really care about the customer experience. - Provide copies of international newspapers that guests can read in the lobby, e.g. Financial Times, Bloomberg, The New York Times, etc. - Given the lack of basic amenities in the room, have a little self-service shop where customers can buy washcloths, toiletries, extra water, bottled juices, iced coffee, snacks, etc. - This hotel is in a food desert - there are absolutely no restaurants in the vicinity, no grocery stores and no pharmacies. Have a list of recommended nearby grocery stores, pharmacies, restaurants, food and delivery apps to provide to your guests. You cannot expect them to be isolated and restricted to only eat at your restaurant. Providing pamphlets or a list of things to do in Abuja, attractions, tours, etc. will go a long way. Perhaps have a concierge desk with a staff member that can be a resource fo

the ambiance of the hotel was very good. Staff helpful and service top rate.

everything was done the right way as I expected. professionals on every aspect. Lovely neighborhood, place & staff. I loved the way I can sit by the window! I loved that home feeling experience in Nigeria

A 5-star gem tucked away from the hustle and bustle. The cozy rooms boast lovely decor, and the quiet location ensures a peaceful stay. The breakfast is great, the bar inviting, and the staff exceptionally polite and friendly.

The Envoy is a spectacular space for either a short or long stay. Professional staff with genuine smiles who are ready to assist and make your stay as comfortable as possible. Rooms and clean, Beds and pillows are super soft & extremely comfortable. Restaurant meals are sumptuous either buffet or alacart as they are prepared from scratch. All in all a good stay.

The staff were friendly and eager to help. I had a problem with my room, thru without hesitation prepared a new one for me. Loved the food at Larai restaurant especially the omelette at breakfast and the lunch pepper soup. Great stay there, I sure will recommend.

Highly recommended hotel. The Envoy is the place to be. My experience at the hotel has always been good and relaxing.

The hotel is clean, well maintain the beds are comfortable, and the staff are very friendly. The food quality is limited. The menu is ok, but the taste is not always having flavour.