The room is quite good overall and cleaner than other hotels in India, although the furniture was full of dust and there was damp on the wall. But there are many details that need to be improved: The first day there was a bottle of water in the room (although hot), but the second day they didn't leave it; So, we asked for it and they told us to order it from the restaurant. We had to explain to them (as best we could, because the guys who send the room don't speak English, only Hindi) that the water was not for drinking, it was for brushing our teeth because we can't do it with tap water. In all the hotels in India except this one, they have put water in the room for us to brush our teeth and drink. The first day there was only a small bottle of shower gel in the room and it is a room for two people; So, we had to order another one. The next day, when we left the room, we told reception that when they cleaned it they should leave two bottles of gel and hand towels, because there was only a shower, but when we arrived there was only one bottle and no hand towels. We had to ask again for the towels and another bottle of gel and explain that each person needs a bottle because they are small. We also had to ask for toilet paper because there was very little in the room. The first day there was no hot water in the shower; So, my boyfriend took a cold shower. Before taking a shower, I called the reception to say that there was no hot water, they gave it to us and I was able to take a shower with hot water. The next day there was no hot water again; So, before taking a shower, we called reception to ask for it, they came to try to give it to us, but they made us wait a long time and it didn't come out hot; So, we got tired of waiting and we both took cold showers. When we went down to the reception to check out we discussed it and they told us that we should have notified us again, how many times do we have to ask for hot water for them to give it to us? There is a refrigerator but it doesn't work. The room was already paid for through the application in which we booked it, but when we checked out they made us wait to see if there was any more charge and they tried to charge us for restaurant charges that were not ours, since we had not ordered anything. They brought first one ticket, then two others... They don't even know who the restaurant tickets belong to. Is incredible! We told them that we couldn't waste any more time because the train was leaving and we left.
Outstanding
80 Reviews