Holiday Inn & Suites Al Khobar Reviews

New hotel and loved the ambience and everything about it. Ahmed the front desk guy is friendly and easy to talk to. The breakfast was awesome too!

It’s great hotel to live. Value to mioney

The shower and bath is below expected. The shower water pressure is low

Wonderful

Facilities: relatively complete, clean, good service

The room is very big and the corridor is the widest and most spacious hotel I have ever seen. The location of the hotel is also very convenient, next to the shopping mall

The hotel is very new, with good hardware and services. I booked a double bed room, but when I walked in, I saw two 1.3 small beds. Considering it was already 2 a.m., I made do with it for one night. Overall, it was good!

The hotel is newly built with new facilities, but the location is average. The breakfast experience is good

The room is clean, the breakfast is rich, and the location is close to the mall. Good reviews, there are delicious Iraqi restaurants and several large shopping malls nearby. It is also close to the main road and convenient for transportation.

Environment and service in general

New hotel, good facilities

Horrible hotel! Their wifi is really bad! Customer service is equally horrible. They were paid to pick me up. No one at the airport! I checked each sign and waited for an hour. During that hour I tried to call the hotel but no one picked up at the front desk. Even the Holiday Inn customer service couldnt get someone to pick up at the front desk. I finally had to take a taxi to hotel. When I show up - rather than apologize they said their driver is at the airport. But had no information about where at the airport was waiting for me and wouldnt even apologize for not picking up the phone for the 40+ minutes I tried calling and was on hold. After a 30 hour trip the least they could have done is shown some empathy. Horrible experience. Would suggest finding a more professional place.

I recently booked 3 rooms (one for me and two for my guests) on 11th April 2024. (Room No - 350, 355 & 356). Following was our Bad experience with them. 1. We requested for Early Check-in but was denied due to the peak season & the hotel was busy (so totally understandable). However, we received only 1 room at the normal check-in time (3.00pm) and the remaining two rooms were given to us at 5.00pm (Had to wait for 2hrs in the lobby). 2. Upon receiving the remaining two rooms we noticed there was a problem in the room locks and 2 out of 3 rooms couldn't be closed. Since we had valuables we couldn't leave our room for another 1.5hrs until they sent their engineering team to fix the issue. 3. After resolving the above two issues by 6.30pm we headed to the pool and as soon as we got in we were asked to leave since it was the cut off time to close the pool. (Even though we requested the hotel manager to let the kids stay for a bit more as it was the hotel's fault that we couldn't make it to the pool early, he simply didn't care about it and we were denied that as well) 4. During Check-in I specifically requested to provide at least one roll over bed to any 1 of the 3 rooms which we booked to accommodate a kid but they didn't honor my request and it was totally ignored / failed to coordinate and their response was that they were out of roll over beds due to high occupancy. Having a few of my guests sleeping on the couch and being denied simple requests by the hotel, the hotel manager wasn't even ready to genuinely apologize. We were granted a late check-out as compensation but my guests and I personally don't believe that can make up for the hassle and disappointments we had to go through during our stay. The Good facilities are as follows; 1. Room set up, cleanliness and facilities. 2. Breakfast Buffet was good (not enough desserts though) 3. Kids Play are was nice Reason for Visit: Leisure Travel Tips: Don't book with them if you need Roll over beds for kids Pros - Amenities, Location, Room Cleanliness, Facilities Cons - Staff service - politeness, hotel manager's attitude, complaint resolving time and skills, customer satisfaction, hospitality

Comfort and good service. Great Hotel for business travel and also Leisure. Good location and good hotel. Two malls and good eateries also nearby which makes the stay comfortable, though the hotel has good restaurants. Breakfast was great and also the rooms.