São Rafael Holidays

Perfect!

The area is super nice! Walking distance to two beautiful beaches, both with beachside restaurants, paddleboard rentals, etc… The hotel is intimate, almost closer to a BNB than a hotel. This is not a luxury hotel, but I felt like we found a gem of a place to stay with great service, continental breakfast, private pool

We rented a 3 bedroom Palm villa , when we tried to check in at 4 our room was not ready ( not a big deal) and was asked to come back a little later. We explored the area a little and on our return at 5 was told that there was a maintenance issue with our accommodation (the main bedroom with walkout to upstairs patios whole drape assembly had fallen off the wall ) we’re told that they locked the room and if it was ok if we just used it as a 2 bedroom.I told them we definitely needed a 3 bedroom unit, they had no other availability and could not move us. I told them I would take the unit as is so it took another hour for them to clean the extra room for our check in was delayed till 6pm. This particular unit is getting a little tired overall, things like loose hand rail at top of stairs tile trim in upstairs bathroom not flush deadbolt on front door disabled with screw kitchen and living room tables with glass stains. The overall cleanliness I would rate a 3 out of 5 ( I ended up having to give the outdoor patio floor a wash down (no big deal).All the other properties we stayed at provided some laundry detergent for a few loads as well as a roll of paper towels in the kitchen they did not ( would be nice if they had. The underground parking was a joke unless you are driving a small car VW golf your not going to fit but ample outdoor parking . I would say that the staff especially the property manager was very kind and helpful and apologized for the inconvenience of the drapes