Hyatt Place Albuquerque Airport

Staff was excellent, the hotel room was clean but I could tell it was slightly older. Carpets are likely due for a deep clean, but overall it was a great stay.

The hotel was good just wish it was cleaner. The elevators were dirty a lot of trash was in there when I used it, but overall it was a good place to stay!

Clock was set to wrong time. Television difficult to use. No food service on a Saturday night.

This hotel is sorry and dingy, and in sever need for a remodel. There was visible mold/mildew in my bathroom and the carpets were dirty. The air conditioner did not work well anywhere in the hotel, and I was hot and sweaty the entire stay. There was a torrential downpour one evening resulting in water flooding the floors, leaking inside from the windows and doors, and dripping from the ceiling. The following day, there was no evidence that the hotel was doing anything to dry out the rooms or carpets. They claimed to have changed my room air filter upon request, but it didn’t matter because the whole hotel is dirty and unkept. I will never stay here again, and would not recommend it to anyone.

I reserved a 1 king bed room for my 3 night stay. Upon checking in the lady said they had me down for 2 double beds. I corrected her and she then put us in a handicapped room with an awkward layout. On top of there being mold in the shower this was not a good experience at the many Hyatt place hotels I’ve stayed at.

The place is alright for a quick stay. The staff is so nice. Bummer that the pool is not open until May. The one down size was an odd smell. I switched rooms and the other one had the same smell. The room was clean, so I think it has to do with ventilation. Bonus: breakfast tomorrow and 24hr gym.

It's been a while since we've stayed at this Hyatt Place in Albuquerque, NM. This was much different than my previous experiences. The room (401) smelled musty and faint oder of smoking. We were out of our room all 3 days until 3-4pm and our room was never cleaned. We had to hunt down clean towels from the maid cart. And, what is this about $11/night for parking???? I had trouble downloading the QRS code and the staff was very helpful, but really? You're charging for parking now?? The front desk was very professional, responsive and helpful in all aspects. The fire alarm went off around 0500 AM and the elevators were broken when we awoke. They did get them fixed by that afternoon. The breakfast was so crowded and the "guests" so rude. I know Albuq is a "sanctuary city". None of these families spoke English which makes me wonder if Hyatt is housing some of these boarder crossers. They made a mess of the dining area, piled their plates high with food leaving little else for other guests. They acted as though we were intruding on THEIR breakfast. I probably won't stay here again unfortunately. I live in Ruidoso and we do travel to Albuquerque frequently, but I will most likely chose another hotel.

Would never stay here again. This hotel is very poorly maintained. A full hotel and both elevators down is worst case scenario and they were completely unprepared and didn't know what to do. Even when they got one of them going the next morning, I had no confidence, horrible noises and taped signs "DO NOT USE CLOSE DOOR BUTTON" what the heck??