Family-friendly Hotels in Albury

This is a really lovely hotel with enormous rooms, king beds and centrally located. We have stayed here before so it really was the motel we wanted to stay in on this trip. It did not disappoint again. Rooms are spotless, checking is really seamless, heating is great for the cold Albury winter nights and the amenities are numerous with great undercover and open air car parking. Our suggestion woukd be to book early because it is a very reasonably priced motel and seriously good for the cost.

After running all the way, I finally met the Chinese compatriots. They were warm and hospitable and gave us a lot of help. Under the guidance of the boss, we also bought n95 masks in this small town. I was very happy. I was not used to eating Western food. The family of the boss made it for us Authentic Chinese food, tomato, egg, rice, and home-made lamb soup. The motel accommodation is also very good, clean, hygienic, convenient to go, the town is beautiful, it is recommended to stay

I booked and paid online for this mistake of an experience online at 9:20pm on the night of check-in. The property advertised a 2 br apartment to sleep 4. The booking was confirmed and a message received saying that if check-in was after 8pm reception would be closed and a key would be left out. No key left. So I messaged on the booking channel that we wanted to check in now. A sign on the door with a mobile number said call if reception unattended. I rang the number and received the rudest response I have ever received from a night clerk. The man abused me for waking them up said they would be there soon. An old man appeared and continued his tirade. We should have just left, but the family with children needed a place to stay at 10:15pm and no other booking on the stop on the road from Sydney to Melbourne. The apartment was not available. I was told the man had extended the stay of the previous guest that day and not updated the website availability. He put us in a lesser room which was not the end of the world, and put the extraordinary greeting incident behind us. Anyway, 2 evenings later I get a response to the message on the booking channel which I will quote for complete accuracy: ”What a vey rude person you are! “Wanting to check in now” is not conducive to a response worthy of a reasonable guest. Our terms clearly state our reception closes at 8pm but you thought you could ignore that and be as rude as possible. Not fair and we hope you don’t bother to return because we and every other motel here don’t need your negativity or rudeness.” Just to be clear, the booking was accepted and paid for after the close of reception, but there was no trigger warning on making a 10pm check-in or that it would prompt retaliatory communications from the night clerk 2 nights later (also after reception close!) Most concerning was that the website advertised specific Covid-19 protections, one of which was that they claimed to leave 72 hours between one occupant and the next. However, that representation did not match with what the night clerk told me was his excuse why the room was not available - he told me that the room was not available as there were guests in the room who had extended their stay by one further night and that was the reason he could not honour the booking. If that was true then there was never any 72 hour gap being left between gusts occupying the same room. That made me wonder if the other so-called COVID-19 precautions were simply a marketing statement not a reality. Following the posting of this review the owners have doubled down, sending me emails making reference to my wife and children being of asian (my children are Australian), me being ”portly” accusing me without any foundation of keeping a dog in the room claiming to have CCTV footage and telling me to ”eff off”. CCTV footage in a motel room? What? They still have not refunded the difference between the two bedroom apartment and the single room. I notice that there are

The location of the hotel is very good, convenient to eat and shop. The attitude of the service staff is very good. But at night, the alarm in the room on the whole floor rang twice in a row, and there was no broadcast to inform you what the situation was. It was a waste of everyone's time and very unprofessional.

Hotel location is very good, there is parking and parking is free, there is a COLES supermarket next to Australia's second largest supermarket, very convenient, we did not eat hotel breakfast, went to the supermarket to buy milk bread for breakfast