Algiers Hotels with Pools

We stayed here in a superior king room for 3 nights. We had a good view of the gardens and the room was fairly modern. It was somewhat small. We had enough space to store our luggage but it was pretty tight. The bathroom worked well but was pretty dated. The toilet area was very tight due to the placement of the toilet dispenser next to your leg. An excellent breakfast was included in our rate. Lots of variety and very good service. They have a bar and two restaurants, one of which served breakfast plus other meals. The bar has a good variety of drinks and you can order food. Quality was good although prices are high compared to local prices. Front desk personnel and concierge were extremely helpful. Housekeeping did a great job. Smoking is permitted in many areas of the hotel, including the bar. As a result, the hotel smells like smoke in a lot of places. This place isn’t perfect but we liked it a lot. I would give it a 4.5 if I could but rounded up because of their very good service and excellent breakfast.

On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.