Royal Palace Hotel Reviews

It’s a common hotel to stay when you’re traveling outside your country! Luckily what we selected is so far so good! My friends are happy with my choice! Hopefully we will come again for next visit to ALMATY. Good Stay and Good day!

This trip I had a room where a refrigerator and AC doesn't work well, the shower cabin had bad drain. Somewhere smoking and I feeled tobacco smell in the room. And when I opened my window for ventilation I listened every 15 minutes planes. No need to stay in the 703 room.

Was terrible and most uncomfortable experience. Wrong info. They marked airport transportation is free but it wasn’t. They never got phone from Trip.com to ask pick me up from the airport. Finally I could book pick up service but nobody showed up in the airport. Wasted my time 1 hour to re organize this pick up then even they failed to pick me up. Kept saying drivers are in the airport…. They a stranger guy knocked my door late at night. Reception said that’s a male staff to deliver chocolate. I asked who is it? But guy couldn’t speak Eng. No clue he is a staff or not. Nobody should knocked door late at night.

Good, close to airport. Room is big

Just so so breakfast is not good. I think this was bad choices

Don't stay! Don't stay, don't stay The most rubbish and unethical hotel I've stayed in in 9 years of business trips. It's under renovation, very noisy, the sound of cutting steel plates, the entrance hall is as shown. No air conditioning, must open the window at night, listen to the frogs croaking all night. Very rubbish breakfast, no hot water at night. It should have been closed, but it had to cheat people.

I have lived here many times. It is under renovation recently and the environment is not very good [frown]

The room is a bit old, the carpet is a bit dirty, the bathroom is very spacious, and the hotel is close to the main road, but if you stay in a room on the top floor near the west side, it will be very quiet at night. Breakfast is a set menu. It tastes good and the waiters are very polite. The hotel is located in the suburbs, and the surrounding buildings are relatively old, so it is not suitable for travel.

The room is spacious, the hygiene is good, the transportation is convenient, and the parking is convenient

It's not worth it. I don't know how Ctrip reviewed it.

TV is too far from the bed wifi is intermittent

Facilities: Cheap but a bit old Environment: big room Service: Better in Kazakhstan

It was a good hotel to stay for a reasonable price. The location was good and there was an airport pick-up service, so it was convenient to get to the airport.

Service: All are ok, but it's a bit far away from where I work, and I stayed for one night.