Grand Hotel Eurasia Reviews

They gave us a room that they knew that they are still drying the carpet, when we went it inside it smells really bad, requested to change room, they gave us a room with a broken shower and no cold water. We coordinated to the reception, asked him if we can upgrade and to check the room first before paying, there was no difference at all, only the space and an additional single bed. We were open to pay the upgrade but reception told us he cant give us the room since we booked for the CHEAPER one. so if we booked for a cheaper one, does it mean they can give us a room with a broken shower and no cold water? Oh, and the toilet bowl has stains, they done know how to remove it? Anyways, the issue were fixed (shower and water) when we came back to the hotel but the way it was handled, was not acceptable. The location is great but they should maintain their facilities and the hotel itself and improve their customer service.

Personal experience - you walk between solemn large columns and find yourself in a hotel that the owners and employees do not like. A hotel that is run but not looked after. The room was a bit dirty and there was no hot water in the bathroom. In the hotel itself there is no opportunity to have breakfast without going outside - there is no restaurant. The room was not cleaned and the windows of the room looked out onto the corridor along which people were moving. Naturally, there is no air conditioning, an empty minibar, etc. The room itself is shabby. It's funny, but there aren't even envelopes for the key card with the room number - we've run out. Very bad experience!

The toilet smelled bad, so I changed hotels after staying for one night.

The room is very poor, shabby and not cost-effective, equivalent to a small hotel in China that costs only a few dozen yuan.

The staff is responsive, all requests were responded to immediately. True, there are visitors who smoke in the rooms. We got a smoky room; we had to leave the ventilation in the bathroom open for a day with the door open.

There is no worse hotel in the world. The air conditioner is broken, there is no hot water, yes, no hot water 24 hours a day. The maid will only clean the hotel on the day you leave, and I even doubt that they will not change the sheets at all, because when I checked in, the sheets were dirty and smelly so that I dared not cover myself.

The hotel is located in the center of Almaty. There is a big shopping mall opposite the hotel, which is very convenient for eating. The hotel is a little old, but it is cost-effective for this price range. I met several Chinese people.

The room facilities are old and the lobby is messy

Very old, very disappointed The price is expensive

Everything was great, I liked everything

Economical and cost-effective

The hotel is good and clean