Swissôtel Wellness Resort Alatau Almaty Reviews

Response from Property: Dear Guest, thank you for sharing your feedback! We’re glad to hear that you enjoyed our hotel and its amenities. We understand that the location might feel a bit distant from certain destinations, but we’re happy to know you appreciated the dining options we offer. We hope to welcome you again and will always be ready to assist with any transportation or recommendations for nearby attractions and restaurants. Best regards, Guest Relations Department

Response from Property: Dear Guest, thank you for taking the time to share your feedback and for your kind words about our hotel. We’re delighted to know you enjoyed your stay with us. However, we deeply regret the delay during your check-in process. Please accept our sincere apologies for any inconvenience this may have caused. Ensuring a seamless and timely check-in experience is a priority for us, and we will review this situation to ensure it doesn’t happen again in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience. Best regards,Guest Relations Department

Response from Property: Dear Sokhail, Thank you for your positive feedback! We are delighted to hear that you found our hotel affordable and enjoyed our breakfast. We are also glad that you appreciated the convenient location near a shopping center.We hope to welcome you back soon for another pleasant stay. If there is anything we can assist you with in the future, please do not hesitate to contact us. Best regards, Guest Relations

Response from Property: Dear Rimvydas,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we offer to our guests.We're delighted to hear that you found our location convenient for accessing the city center, and we apologize for any inconvenience caused by the distance from the airport. Your observation regarding morning traffic is duly noted, and we'll strive to provide more information to our guests to help them plan their travel accordingly.Regarding your comments about our room amenities, we're glad you found our beds comfortable. We value your suggestion to consider booking our more budget-friendly rooms, as we aim to offer options that cater to the varying preferences and needs of our guests. We'll also take your feedback about the room design into consideration as we continue to enhance our accommodations.We're pleased to hear that you enjoyed the variety and quality of our breakfast offerings. Your satisfaction with our food is very important to us, and we'll ensure that your positive feedback is shared with our culinary team.We apologize for any disappointment regarding the lack of a welcome drink and the impression you had of some of our staff members. Please rest assured that your comments have been shared with our management team, and we'll take steps to address any areas where we can improve the guest experience.Regarding our spa facilities, we're sorry to hear about the issue with the steam bath. Your feedback will be shared with our maintenance team to ensure that any concerns are promptly addressed.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Guest Relation Department

Response from Property: Dear Humaid,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Aida kdr,We are very glad to see your positive feedback about our hotel. Thank you for noting our services such as rooms, territory, golf ,tennis and lake. Come to us again! We look forward to your visit!With respect,Guest Relations Department

Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Guest,Thank you for taking the time to share your impressions at the Swissotel! We are sincerely sorry that you are faced with this situation and you have left bad impressions.We would like to contact you to clarify the details of your comments. Unfortunately, we don't have enough of your data to contact. If it is not difficult for you, please contact us at +77013460228. We will be waiting for your feedback and hope we will have a chance to correct your impression of our hotel and service!Sincerely,Guest Relations Department.

Response from Property: Dear Claire Boyle,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Department for interaction with guests.

Response from Property: Уважаемый (-ая) Гость, Благодарим вас за столь подробный и позитивный отзыв! Нам очень приятно слышать, что вы остались довольны вашим пребыванием у нас. Мы рады, что вы оценили чистоту, гостеприимство персонала и разнообразие нашего завтрака, включая национальные казахские блюда. Особенно приятно, что вам понравилась ухоженная территория и наш пруд с утками — это действительно одно из самых уютных мест отеля. Также спасибо за теплые слова о нашей SPA-зоне. Мы стараемся предложить гостям максимум комфорта и удовольствия, и ваше признание вдохновляет нас продолжать совершенствоваться. Будем рады видеть вас снова и сделать ваше пребывание еще более запоминающимся! С уважением, Отдел по работе с гостями

Response from Property: Dear Guest, Warm greetings from Swissotel Alatau Almaty! Thank you for your feedback! We’re thrilled to hear that you had a great stay. We look forward to welcoming you again in the future! Best regards, Guest Relations Department

Response from Property: Dear Guest, Thank you for your feedback and positive assessment of our hotel! We are glad that you liked our rooms and atmosphere. We also appreciate your comments and will work on improving our service, especially in terms of convenience for guests who check out late. Your suggestions are important to us, and we will try to take them into account to improve our service. We hope that in the future we will be able to offer you an even more comfortable stay. Thank you for your comments! Sincerely, Guest Relations Department

Response from Property: Dear Guest, Warm greetings from Swissotel Alatau Almaty! Thank you for your kind words! We’re delighted to hear that you enjoyed the gorgeous atmosphere, delicious cuisine, and our wonderful spa area. It’s always a pleasure to welcome you back, and we look forward to seeing you again soon! Best regards, Guest Relations Department