Swissôtel Wellness Resort Alatau Almaty Reviews
Swissôtel Wellness Resort Alatau Almaty
Tausamaly 50A, Almaty, 050067, KazakhstanView Hotel Details
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Swissôtel Wellness Resort Alatau Almaty Guest Reviews
4.5/5
Great
58 review
Verified reviewsLocation4.2
Amenities4.6
Service4.5
Cleanliness4.6
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Positive reviews(55)
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Awesome stay(13)
Classy environment(10)
Awesome rooms(8)
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Negative reviews(3)
Rimvydas
Deluxe Twin Room with Mountain View
Stayed in Mar 2024
Couples
19 review
Posted on Mar 15, 2024
Location is in the fron of city, far away from airport. To the ciry centrum id will go in morning till 10a than will be in tradic and will go 1-2 hours.
Room new with comfortable beds, but i recomend book the cheapest rooms, because deluxe (50sqr) are about nothing, just alot of free space. Maybe if you will do some party in the room for 5-10 people. Room design very simpe compere with ankther hotel where i was.
Food very my tasty. In breakfast were a lot of vegetables, deuits, sweets and etc…
No welcome drink, 80% staff looked for very strange, unfriendly and not plesure.
Spa big, steamed bath with canalizatiom smell…
Response from Property: Dear Rimvydas,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we offer to our guests.We're delighted to hear that you found our location convenient for accessing the city center, and we apologize for any inconvenience caused by the distance from the airport. Your observation regarding morning traffic is duly noted, and we'll strive to provide more information to our guests to help them plan their travel accordingly.Regarding your comments about our room amenities, we're glad you found our beds comfortable. We value your suggestion to consider booking our more budget-friendly rooms, as we aim to offer options that cater to the varying preferences and needs of our guests. We'll also take your feedback about the room design into consideration as we continue to enhance our accommodations.We're pleased to hear that you enjoyed the variety and quality of our breakfast offerings. Your satisfaction with our food is very important to us, and we'll ensure that your positive feedback is shared with our culinary team.We apologize for any disappointment regarding the lack of a welcome drink and the impression you had of some of our staff members. Please rest assured that your comments have been shared with our management team, and we'll take steps to address any areas where we can improve the guest experience.Regarding our spa facilities, we're sorry to hear about the issue with the steam bath. Your feedback will be shared with our maintenance team to ensure that any concerns are promptly addressed.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Guest Relation Department
Humaid HH
Classic King Room with Mountain View
Stayed in Oct 2023
Couples
30 review
Amazing
Posted on Oct 11, 2023
We had a great stay . The outdoor landscape was amazing . Everything was perfect.
6/8
Response from Property: Dear Humaid,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.
Aida kdr
Classic King Room with Mountain View
Stayed in Jul 2023
Family
35 review
Great
Posted on Aug 9, 2023
Really loved this hotel! Had very peaceful and joyful stay. Hotel rooms and view just a-ma-zing!!! 11/10. The territory of the hotel is hug, which includes golf course and tennis play area, not to forget lake which located inside the area! Serene and relaxing environment! Slightly far from the city, but definitely recommend. Minimum for 2 night!!!
Response from Property: Dear Aida kdr,We are very glad to see your positive feedback about our hotel. Thank you for noting our services such as rooms, territory, golf ,tennis and lake. Come to us again! We look forward to your visit!With respect,Guest Relations Department
Guest User
Classic King Room with Mountain View
Stayed in Sep 2023
Solo travelers
16 review
Great
Posted on Sep 14, 2023
the surroundings of this hotel is super and the price is very valuable. every staff is friendly.
Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.
Alston0321
Deluxe Suite
Stayed in Sep 2023
Business travelers
3 review
Posted on Sep 23, 2023
Most bad Swissotel in the world
Response from Property: Dear Guest,Thank you for taking the time to share your impressions at the Swissotel! We are sincerely sorry that you are faced with this situation and you have left bad impressions.We would like to contact you to clarify the details of your comments. Unfortunately, we don't have enough of your data to contact. If it is not difficult for you, please contact us at +77013460228. We will be waiting for your feedback and hope we will have a chance to correct your impression of our hotel and service!Sincerely,Guest Relations Department.
Claire Boyle
Deluxe King Room with Mountain View
Stayed in Sep 2022
Solo travelers
6 review
Great
Posted on Oct 27, 2022
Location is a little way out of hustle and bustle of main city.
Room was clean with nice balcony.
Shame no bath :(
Response from Property: Dear Claire Boyle,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Department for interaction with guests.
NURtilek kaynbek
Classic King Room with Mountain View
Stayed in May 2024
Solo travelers
7 review
Outstanding
Posted on May 19, 2024
I like this hotel very much. Every time I come back here for vacation
Original TextTranslated by Google
Response from Property: Dear Nurtilek Kaynbek, Thank you for your warm feedback! It is the best reward for our team. We will continue to do our best to make your every stay with us pleasant and comfortable. We look forward to your next visit!Warm regards, Guest Relations Department
Guest User
Deluxe Twin Room with Panoramic Mountain View
Stayed in Feb 2024
Friends
15 review
Outstanding
Posted on Feb 22, 2024
Very good, the environment is very good, the breakfast is great, the scenery is first-class, it is a bit far from the city, it takes about 15 minutes to take a taxi, it is very convenient, the scenery of the snow-capped mountains is very good, there is a lake in the yard
Original TextTranslated by Google
Response from Property: Dear guest,Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review of your stay at our hotel. We are happy to know that you enjoyed our comfortable surroundings, great breakfast and stunning view. We will endeavour to maintain and improve this high level of service and satisfaction of our guests.Our hotel is indeed a little far from the city centre, but we are glad you found it convenient to use taxis to get around. The surrounding nature with mountain views and the lake in the courtyard creates a unique atmosphere and we are glad you enjoyed it.We hope to see you again at our hotel in the future. If you have any further requests or queries, please let us know and we will be happy to assist you.Regards,Guest Relations.
Guest User
Classic King Room with Mountain View
Stayed in May 2024
Couples
7 review
Posted on May 27, 2024
Actually, the view from the room is OK, but it depends on the weather. There was no snow mountain when I went there. There is a venue opposite the hotel, which occasionally holds events. When we went there, there was a concert, which lasted from check-in to midnight. The experience was very bad and deafening. The balcony in the room is nice and open, but the area is not large. The bathroom design is not good, and the floor under the sink is not clean. Finally, the hotel details are not good. There are too many mosquitoes, all of which are very big, and there are no mosquito repellent aromatherapy in the room... The overall cost performance is not high
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We are sorry to hear that your stay at our hotel did not meet your expectations. We value every opinion and try to improve our service based on our guests' feedback.We are pleased to hear that you enjoyed the view from your room and balcony. We regret that due to the weather conditions it was not possible to enjoy the view of the snow-capped mountains.Regarding the noise from the event across the street, we apologize for the inconvenience.We have also addressed your comments regarding the cleaning of the bathroom and the overall condition of the room. Our team will immediately review and take all necessary measures to improve the hygiene and design of the bathrooms.We appreciate your comments on value for money and will work to improve our service. Thank you for pointing out these aspects, it helps us to become better.We hope we have the opportunity to welcome you back and provide you with a better experience.Regards,Guest Relations
Guest User
Classic King Room with Mountain View
Stayed in Apr 2024
Couples
2 review
Very Good
Posted on Apr 7, 2024
Very nice hotel
Original TextTranslated by Google
Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! We appreciate your review of our hotel! Your appreciation is very important to us. We are constantly striving to provide our guests with an outstanding level of service and comfort, and we are glad that your expectations were fully met. We look forward to seeing you again at our hotel in the near future! Warm regards, Guest Relation Department
Xihuanyigerenzoushijie
Deluxe King Room with Mountain View
Stayed in Apr 2024
Business travelers
14 review
Outstanding
Posted on May 9, 2024
Beautiful environment, you can see the snow-capped mountains from the balcony, there is a golf course inside, lush trees, suitable for jogging
Original TextTranslated by Google
Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review! We are glad you enjoyed your stay with us. Our place really has a unique beauty: the snow-capped mountains, the picturesque golf course, and the surrounding forest all create a unique atmosphere of tranquility and harmony. We are also glad that you appreciated the opportunities for running in our surroundings. We try to create the most comfortable conditions for our guests to relax and be active. We hope to see you again at our hotel! Warm regards, Guest Relation Department
Guest User
Classic King Room with Mountain View
Stayed in Oct 2023
Business travelers
4 review
Outstanding
Posted on Dec 24, 2023
I like it, the room facilities are very good, the entrance is so beautiful, and the environment is very good. Come and stay if you have the chance
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our room facilities, found the door beautiful, and appreciated the pleasant environment. It was our pleasure to have you as our guest.We look forward to welcoming you back whenever you have the opportunity to stay with us again. Your satisfaction is our priority, and we're delighted that you had a positive experience.Warm regards,Guest Relation Department
Guest User
Classic King Room with Mountain View
Stayed in Mar 2024
Solo travelers
27 review
Outstanding
Posted on Mar 18, 2024
Located in the suburbs, the environment is beautiful, and the lady at the front desk speaks very good English. Will consider staying here next time.
Original TextTranslated by Google
Response from Property: Dear Guest.Warm greetings from Swissotel Wellness Resort Alatau Almaty! Thank you very much for your kind review of our hotel in a beautiful suburb. We are delighted that you were satisfied with our ambience and service.We will pass on your compliments on the front desk lady's English language skills, which will be a great encouragement to her.We look forward to your return visit! If you have any special needs or requirements, please feel free to let us know. We will be happy to serve you and ensure that your next stay will be even more enjoyable.Thank you again for choosing our hotel. We wish you all the best!Sincerely, Guest relations.
Guest User
Classic Twin Room with Mountain View
Stayed in Apr 2024
Business travelers
43 review
Outstanding
Posted on Apr 27, 2024
The environment is very good, garden-style, the room is clean and comfortable
Original TextTranslated by Google
Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review! We are very happy that you appreciated our pleasant garden-style environment. Room comfort and cleanliness is our priority and we are glad you were comfortable with us. We hope your stay was enjoyable and memorable. We look forward to seeing you again at our hotel!Warm regards, Guest Relation Department
Ashelylsy
Deluxe King Room with Panoramic Mountain View
Stayed in Jun 2023
Couples
33 review
Amazing
Posted on Jul 18, 2023
The overall environment of the hotel is very good, the courtyard is deep, like an official residence. According to locals, it was once the official residence of the former president.
The hotel rooms have a good view, overlooking the city and mountains.
The check-in experience was good.
Original TextTranslated by Google
Response from Property: Dear Ashelysly,Thank you for your feedback. We are very glad that you liked our hotel and the territory. We really hope that we will have the opportunity to welcome you to our hotel in the future and provide you with the most pleasant experiences! Best regards, Guest Relations Department.