Novotel Living Almaty Jetisu Reviews

Response from Property: Dear Guests,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location close to cafes and touristic attractions, as well as our newly renovated rooms equipped with automation for your convenience.However, we apologize for the issues you experienced with the bathroom drain and the frequency of our room cleaning service. Ensuring a comfortable and hassle-free stay for our guests is our top priority, and it's clear we fell short in these areas during your visit. Please rest assured, we have addressed the drainage problem with our maintenance team to prevent such occurrences in the future. Regarding room cleaning, we typically offer daily service and regret any miscommunication or oversight that may have led to your room not being attended to as expected. Your comfort and satisfaction are very important to us, and we're committed to making the necessary adjustments to our operations.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Should you have any more concerns or require further assistance, please do not hesitate to contact us.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Sajnani Sunil,Thank you for the high rating! We are glad that you were satisfied with your stay! We have taken into account your comment regarding breakfast, and are already working on improvements. We will be waiting for you!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear guests,Thank you for the high rating! We are glad to know that you were satisfied with your stay at our hotel! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your next visit!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience at our hotel and that you found our location in the city center convenient, with easy access to restaurants and supermarkets.Our studio and apartment system is designed to provide guests with the flexibility and comfort they need, and we're glad you found it accommodating. It's great to know that the availability of cooking utensils added to the convenience of your stay.We truly appreciate your feedback and your choice to stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guests,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty.We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu

Response from Property: Dear guests,Thanks for the feedback! We are sincerely glad that you appreciated the location of the hotel! We appreciate the trust of our guests, thank you for choosing us! We look forward to your visit again!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel's surrounding area convenient and that you were pleased with the service provided by our staff.Ensuring a convenient and comfortable experience for our guests is our top priority, and we're glad that our team's service attitude met your expectations. We strive to provide exceptional service to all our guests, and it's wonderful to hear that you found our front desk team proficient in English.We appreciate your kind words and thank you for choosing to stay with us. If you have any further feedback or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant experience in the future.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms comfortable and our service very good. It's great to know you enjoyed the convenience of having a variety of food options downstairs and our close proximity to the pedestrian street.Regarding the money exchange service, we apologize for any inconvenience caused by its absence. We understand that this can be an important service for our international guests. As an alternative, we'd be happy to direct you to nearby facilities that offer secure and reliable money exchange services for your future visits. Additionally, we are always looking for ways to enhance our guest experience and will take your feedback into consideration as we continually assess the services we provide.Thank you again for choosing to stay with us, and we hope this minor inconvenience will not deter you from selecting our hotel in the future. We look forward to welcoming you back and strive to make your next stay even more enjoyable.Sincerely,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the comfort and spaciousness of your room, along with the high level of cleanliness and the comprehensive amenities we offer. Ensuring our guests have a comfortable stay with us is our top priority, and it's gratifying to know we met your expectations.We're also delighted that you found the Wi-Fi reliable and fast, making your business travel more convenient. It's great to hear that our breakfast selection was to your liking and that our staff's warm and considerate service added to your positive experience with us.Knowing that you appreciated the easy access to the surrounding environment encourages us to continue maintaining our standards and even strive for better. We aim to provide an ideal base for our guests, whether they're here for business or leisure.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and hope to continue being your preferred choice for business travel.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Doudouba,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis and Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the service provided by the lady at the front desk and the overall facilities.However, we apologize for the discomfort you experienced with the stuffiness of the room and the pillows. Your comfort is our top priority, and we regret that we fell short in providing a satisfactory sleep environment during your stay.We will certainly address the issues you raised with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable to us as we continually strive to enhance the experience for our guests.If you decide to stay with us again in the future, please don't hesitate to inform us of any preferences or concerns you may have during your stay. We are committed to making your next visit more comfortable and enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu

Response from Property: Dear Guests,We would like to thank you for your positive assessment!We are sincerely glad that you appreciated the location of the hotel and the cleanliness!Also, we are always happy to receive positive feedback from our guests, because they help us get better!We will be waiting for your visit!Sincerely,Arseniy TagaevGeneral manager of Novotel Living Almaty Jetisu

Response from Property: Dear Guest, Thank you for the high rating! We are sincerely glad that you were satisfied with the location of the hotel and the facilities! We appreciate the trust of our guests, thank you for choosing us! We will be glad to welcome you to our hotel! Sincerely, Arseniy Tagaev General manager of Novotel Living and ibis Almaty Jetisu